At a Glance
- Tasks: Provide hands-on support for tech issues and help colleagues maximise their tools.
- Company: Join a dynamic and creative workplace focused on innovation.
- Benefits: Enjoy generous holidays, flexible hours, and exclusive company perks.
- Other info: Great growth opportunities and a supportive team environment.
- Why this job: Take ownership in a role that’s central to our business operations.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a hands-on Technical Support Engineer to keep our business-critical applications and IT infrastructure running smoothly. This role is ideal for someone who solves problems across applications and systems and helps colleagues get the most out of their tech.
What you'll do
- Provide 1st & 2nd line support across hardware, software, and core business applications (Business Central 365, Centric PLM, Salesforce Commerce Cloud, and more)
- Manage user accounts, permissions, and MS365 profiles with a strong focus on security
- Own incidents, requests, and change processes related to applications and IT systems
- Diagnose and resolve application/infrastructure issues, escalating when needed
- Support and maintain networks, hardware, and office AV equipment
- Contribute to infrastructure projects (backups, device rollouts, password security, etc.)
- Create clear documentation, training, and user guides
- Be a key support during business-critical events (product launches, peak trading)
- Provide excellent, customer-focused support on-site and remotely
- Participate in out-of-hours support on a rota basis
What you'll bring
- Solid experience in 1st/2nd line IT or application support
- Strong knowledge of Office 365, Azure & user account management
- Familiarity with ERP, PLM, or ecommerce platforms (Business Central & Salesforce Commerce Cloud a bonus)
- Understanding of integrations, APIs, monitoring & alerting (desirable)
- Problem-solving mindset with the ability to resolve technical issues quickly
- Strong Excel and documentation skills
- Clear, confident communicator with a customer-first approach
- Ability to thrive in a fast-paced, dynamic environment
- Willingness to work full-time in the office (no hybrid)
Why you’ll love it here
- A supportive, dynamic, and creative workplace.
- Growth opportunities as we expand and innovate.
- Generous holiday allowance with flexible hybrid working options.
- Continuous professional development to keep you ahead of the curve.
- Social events that celebrate our collective achievements.
- Early-finish Fridays and flexible hours for a better work-life balance.
- Exclusive company discounts and perks.
Our Commitment
We embrace diversity as a strength that drives innovation and creativity. We are dedicated to building an inclusive workplace where individuality is celebrated, and everyone feels empowered to succeed. Our culture reflects our commitment to equal opportunities and respect for all.
This is a chance to take real ownership in a role that sits at the heart of our business operations. You’ll get exposure to a range of systems, applications, and projects, making it an excellent opportunity to grow your technical expertise while working in a collaborative, supportive environment.
No agencies please.
Technical Support Engineer in London employer: Hush
Hush is an exceptional employer that values innovation and efficiency in the fashion industry, offering a dynamic work environment in Clapham. With flexible working options and a strong commitment to professional development, employees are encouraged to grow their skills while contributing to a culture of continuous improvement. Joining Hush means being part of a forward-thinking team dedicated to enhancing the customer experience and optimising operations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hush. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hush before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hush:Your cover letter is your chance to shine! Tell us why you want to work at Hush specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hush!
How to prepare for a job interview at Hush
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
