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For Companies At a Glance
- Tasks: Provide hands-on support for tech issues and help colleagues maximise their tools.
- Company: Join a dynamic and creative workplace focused on innovation.
- Benefits: Enjoy generous holidays, flexible hours, and exclusive company perks.
- Why this job: Take ownership in a role that’s central to our business operations.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Great growth opportunities and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a hands-on Technical Support Engineer to keep our business-critical applications and IT infrastructure running smoothly. This role is ideal for someone who solves problems across applications and systems and helps colleagues get the most out of their tech.
What you'll do
- Provide 1st & 2nd line support across hardware, software, and core business applications (Business Central 365, Centric PLM, Salesforce Commerce Cloud, and more)
- Manage user accounts, permissions, and MS365 profiles with a strong focus on security
- Own incidents, requests, and change processes related to applications and IT systems
- Diagnose and resolve application/infrastructure issues, escalating when needed
- Support and maintain networks, hardware, and office AV equipment
- Contribute to infrastructure projects (backups, device rollouts, password security, etc.)
- Create clear documentation, training, and user guides
- Be a key support during business-critical events (product launches, peak trading)
- Provide excellent, customer-focused support on-site and remotely
- Participate in out-of-hours support on a rota basis
What you'll bring
- Solid experience in 1st/2nd line IT or application support
- Strong knowledge of Office 365, Azure & user account management
- Familiarity with ERP, PLM, or ecommerce platforms (Business Central & Salesforce Commerce Cloud a bonus)
- Understanding of integrations, APIs, monitoring & alerting (desirable)
- Problem-solving mindset with the ability to resolve technical issues quickly
- Strong Excel and documentation skills
- Clear, confident communicator with a customer-first approach
- Ability to thrive in a fast-paced, dynamic environment
- Willingness to work full-time in the office (no hybrid)
Why you’ll love it here
- A supportive, dynamic, and creative workplace.
- Growth opportunities as we expand and innovate.
- Generous holiday allowance with flexible hybrid working options.
- Continuous professional development to keep you ahead of the curve.
- Social events that celebrate our collective achievements.
- Early-finish Fridays and flexible hours for a better work-life balance.
- Exclusive company discounts and perks.
Our Commitment
We embrace diversity as a strength that drives innovation and creativity. We are dedicated to building an inclusive workplace where individuality is celebrated, and everyone feels empowered to succeed. Our culture reflects our commitment to equal opportunities and respect for all.
This is a chance to take real ownership in a role that sits at the heart of our business operations. You’ll get exposure to a range of systems, applications, and projects, making it an excellent opportunity to grow your technical expertise while working in a collaborative, supportive environment.
No agencies please.
Technical Support Engineer in London employer: Hush
Contact Detail:
Hush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Get to know the company inside out! Research their tech stack, recent projects, and company culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues and how you would resolve them. Being able to demonstrate your troubleshooting process during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, especially with tools like Office 365 and Salesforce. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Technical Support Engineer role. Share specific examples of how you've solved tech problems in the past – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills; demonstrate them! Describe situations where you’ve diagnosed and resolved issues quickly. We’re all about that problem-solving mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hush
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific applications and systems mentioned in the job description, like Business Central 365 and Salesforce Commerce Cloud. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved a process. This will demonstrate your problem-solving mindset and ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since this role requires excellent customer-focused support, practice explaining technical concepts in simple terms. You want to show that you can communicate effectively with both tech-savvy colleagues and those who might not be as familiar with the jargon.
✨Be Ready for Real-World Scenarios
Expect to be asked about how you'd handle specific incidents or requests. Think through potential scenarios related to user account management or application issues, and be prepared to walk the interviewer through your thought process and actions.
