Store Manager (Harrogate)

Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years.

Founded 21 years ago, we are now established as one of the UK's leading online fashion retailers. We employ around 140 employees across head office and retail, creating and selling a beautiful range of women's clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style.

Despite the challenges facing the retail industry, Hush has continued to grow, and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working, talented people with a can-do attitude and a passion for what they do.

About the role

We're incredibly excited to be opening a brand-new Hush store in Harrogate, and we're looking for an inspiring and commercially driven Store Manager to lead it from day one.

This is a brilliant opportunity to put your stamp on a new store, build and develop your team and create a destination where customers love to shop and colleagues love to work.

You'll take full ownership of the store's performance, leading from the front to create an exceptional customer experience. You'll build genuine connections with our customers, inspire them through confident styling advice and make sure every visit feels warm, personal and unmistakably Hush.

You'll use data and commercial insight to drive sales, identify opportunities and maximise store performance. From visual merchandising and stock management to rota planning, budgeting and operational excellence, you'll ensure every aspect of the store reflects the Hush brand and operates to the highest standard.

People will be at the heart of everything you do. You'll recruit, coach and develop a high-performing team, creating an inclusive culture where everyone feels valued, supported and empowered to grow.

Working closely with your Retail Manager, Head Office teams and wider Retail colleagues, you'll play an important part in making our Harrogate store a success and shaping the continued growth of Hush Retail.

What good looks like

• You successfully launch and establish our new Harrogate store, creating a strong team culture and loyal local customer base.
• our store consistently delivers against commercial targets, with strong sales performance, healthy KPIs and a clear focus on sustainable growth.
• Customers leave feeling inspired, valued and excited to return because every interaction is warm, personal and reflects the Hush brand.
• Your team is engaged, motivated and continually developing through regular coaching, clear objectives and honest feedback.
• The store always looks its best, with exceptional visual merchandising, high operational standards and a seamless shopping experience.
• You confidently use data, customer insight and local market knowledge to identify opportunities and make commercially sound decisions.
• Stock is managed efficiently, operational processes run smoothly and the store is compliant across all areas, including Health & Safety.
• You build strong relationships across Retail and Head Office, creating a collaborative culture that supports the success of the wider business.
• You lead with energy, accountability and authenticity, bringing the Hush values to life every day.

About you

You’ll be an experienced retail leader with a passion for developing people, delivering exceptional customer experiences and driving commercial success.

You’re equally comfortable analysing performance as you are leading from the shop floor, and you know how to create an environment where both people and the business thrive.

We’d love you to have:

• Previous experience as a Store Manager or in a senior retail management role.
• A proven track record of delivering sales growth and achieving commercial targets.
• Experience recruiting, leading, coaching and developing high-performing teams.
• Strong commercial awareness with the ability to analyse KPIs and translate insight into action.
• A passion for fashion, styling and creating exceptional customer experiences.
• Experience managing store operations, visual merchandising, stock and budgets.
• Excellent communication and relationship‑building skills.
• A positive, adaptable and solutions‑focused approach with the confidence to lead through change.
• Experience opening a new store would be brilliant, but isn’t essential.

Why you'll love it here

A supportive, creative and collaborative culture.

The opportunity to lead a brand‑new Hush store from day one and play a key role in our growing retail business.

Generous holiday allowance.

Ongoing learning and development opportunities.

Generous staff discount, seasonal uniform allowance and additional perks.

Our commitment

At Hush, we embrace diversity as a strength that drives creativity and innovation. We're committed to building an inclusive workplace where everyone feels valued and supported.

This is just the beginning.

If you're ready to build a brilliant team, inspire our Harrogate customers and play a key role in the next chapter of Hush Retail, we'd love to hear from you.

No agencies please.

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