At a Glance
- Tasks: Lead the team and create exceptional customer experiences in our new Bluewater store.
- Company: Hush, a leading UK fashion brand with a relaxed and creative culture.
- Benefits: Generous staff discount, seasonal uniform allowance, and ongoing development opportunities.
- Other info: Inclusive workplace that values diversity and creativity.
- Why this job: Join a growing brand and inspire customers while developing your leadership skills.
- Qualifications: Retail leadership experience, strong people skills, and a passion for fashion.
The predicted salary is between 24750 - 30250 £ per year.
Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years.
Founded 21 years ago, we are now established as one of the UK's leading online fashion retailers.
We employ around 200 employees across head office and retail, creating and selling a beautiful range of women's clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style.
Despite the challenges facing the retail industry, Hush has continued to grow, and our company culture still reflects our entrepreneurial roots and relaxed aesthetic.
We love hard-working, talented people with a can-do attitude and a passion for what they do.
About the role
We're looking for an Assistant Store Manager to support the Store Manager in the day-to-day running of our new Bluewater store.
This is a hands-on leadership role where you'll lead by example on the shop floor, helping to create an exceptional customer experience while driving commercial performance and developing a high-performing team.
You’ll inspire customers through genuine conversations and thoughtful styling advice, helping every customer find pieces that suit their individual style and body shape.
By creating a warm, welcoming environment, you’ll help bring to life every customer’s moment of Hush.
Working closely with the Store Manager, you’ll support the delivery of sales targets and KPIs, analyse performance, identify commercial opportunities and help drive continued growth.
You’ll also ensure the store always reflects the Hush brand through outstanding visual merchandising, efficient stock management and smooth day-to-day operations.
You’ll coach, motivate and develop your team, creating an inclusive environment where everyone feels supported, listened to and empowered to do their best work.
In the Store Manager's absence, you’ll confidently lead the store, ensuring both the team and our customers continue to receive the very best experience.
About you
You’ll be an experienced retail leader who thrives in a customer-first environment and enjoys inspiring others to achieve their best.
You’re passionate about fashion, styling and delivering exceptional service, while balancing commercial awareness with strong people leadership.
You’ll also have
- A passion for delivering exceptional customer experiences and building lasting customer relationships.
- Strong commercial awareness with experience working towards sales targets and KPIs.
- Confidence coaching, developing and motivating a team to deliver outstanding results.
- A keen eye for detail and pride in maintaining exceptional visual merchandising and operational standards.
- Experience managing stock, deliveries and day-to-day retail operations.
- Excellent organisational and communication skills.
- A proactive, positive attitude and the ability to adapt in a fast-paced retail environment.
What good looks like
- Customers leave feeling valued, inspired and excited to come back, thanks to the genuine connections you and your team create every day.
- Your team feels motivated, supported and empowered, with regular coaching helping everyone grow in confidence and performance.
- The store is beautifully presented, always reflecting the Hush aesthetic with exceptional visual merchandising and operational standards.
- Sales targets and KPIs are consistently achieved through strong commercial awareness, effective planning and a proactive approach to identifying opportunities.
- Stock is well managed, deliveries are processed efficiently and the store operates smoothly behind the scenes.
- You lead by example, bringing energy, positivity and accountability to the shop floor while confidently stepping up in the Store Manager's absence.
- You embody the Hush values every day, creating an inclusive, collaborative environment where both colleagues and customers feel welcome.
Why you’ll love it here
- A supportive, creative and collaborative culture.
- The opportunity to play a key role in an ambitious and growing retail business.
- Ongoing learning and development opportunities.
- Generous staff discount, seasonal uniform allowance and additional perks.
- Our commitment
At Hush, we embrace diversity as a strength that drives creativity and innovation.
We’re committed to building an inclusive workplace where everyone feels valued, respected and supported.
We welcome applications from people of all backgrounds and experiences because we know different perspectives make us stronger.
This is just the beginning.
If you’re ready to inspire customers, develop a fantastic team and help shape the future of Hush retail, we’d love to hear from you.
ASM Bluewater in London employer: Hush Homewear
Hush Homewear is an attractive employer due to its supportive and collaborative work culture, which encourages professional growth and development. The company values hard-working individuals and offers opportunities for career advancement, making it a great place for those passionate about fashion. Additionally, Hush prioritizes employee well-being and satisfaction, fostering a positive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land ASM Bluewater in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hush Homewear, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hush Homewear!
We think you need these skills to ace ASM Bluewater in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hush Homewear, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hush Homewear and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hush Homewear that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hush Homewear
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
