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- Tasks: Lead customer insight initiatives and translate data into actionable insights.
- Company: A leading global travel company with a focus on customer satisfaction.
- Benefits: Hybrid working, dynamic environment, and opportunities for personal growth.
- Why this job: Make a real impact on customer experience in the travel industry.
- Qualifications: 5+ years in customer insights and strong stakeholder management skills.
- Other info: Join a vibrant team and enhance your career in a global setting.
The predicted salary is between 45000 - 55000 £ per year.
A leading global travel company is seeking a Customer Insight Manager to lead Voice of Customer initiatives. The role encompasses managing customer satisfaction surveys, translating data into insights, and ensuring customer-centric decision-making.
Candidates should possess over 5 years of experience in customer insights and analytics, with strong stakeholder management skills. The position offers a dynamic work environment, hybrid working arrangements, and opportunities for personal and professional development.
Customer Insight Lead — Hybrid (12-Month Maternity Cover) employer: Hurtigruten
Contact Detail:
Hurtigruten Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Lead — Hybrid (12-Month Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work in customer insights. A friendly chat can lead to valuable connections and even job leads.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer satisfaction surveys and data analysis. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've translated data into actionable insights in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Customer Insight Lead — Hybrid (12-Month Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Insight Lead role. Highlight your experience in customer insights and analytics, and don’t forget to showcase your stakeholder management skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer insights and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Relevant Experience: When filling out your application, be specific about your past experiences with customer satisfaction surveys and translating data into actionable insights. We want to see how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process!
How to prepare for a job interview at Hurtigruten
✨Know Your Customer Insights
Make sure you brush up on the latest trends in customer insights and analytics. Familiarise yourself with common methodologies used in customer satisfaction surveys, as well as how to translate data into actionable insights. This will show that you're not just experienced but also up-to-date with industry practices.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Think about specific challenges you faced and how you navigated them. This will demonstrate your ability to communicate effectively and build relationships, which is crucial for this role.
✨Emphasise Your Customer-Centric Approach
Be ready to discuss how you've put customers at the heart of your decision-making process in past positions. Share stories that highlight your commitment to understanding customer needs and how that has influenced your work. This aligns perfectly with the company's focus on customer-centric initiatives.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current Voice of Customer initiatives and how they measure success. This not only shows your genuine interest in the role but also gives you a chance to assess if the company’s values align with yours. Plus, it can spark a great conversation!