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- Tasks: Provide top-notch IT support and solve tech issues for clients in the education sector.
- Company: Join a growing Managed Service Provider with a focus on innovative solutions.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Why this job: Make a difference in education by delivering essential tech support and solutions.
- Qualifications: 2+ years in IT support, strong knowledge of Windows and Microsoft 365.
- Other info: Dynamic team environment with a mix of office and client site work.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting opportunity to join a small but growing Managed Service Provider, working predominantly in the Education sector, providing cutting‑edge solutions to our clients. As a Support Consultant, you will serve as the first point of contact for technical issues, offering remote and onsite technical support for hardware, software, network, and cloud services. You will work as part of a team of IT professionals, ensuring prompt resolution and appropriate escalation when necessary.
Responsibilities:
- Provide first and second‑line remote and onsite support to all clients, diagnosing and resolving IT issues.
- Install, configure, and maintain hardware, software, network, security, and cloud solutions.
- Monitor and optimise the performance and availability of client systems.
- Perform backups, updates, and upgrades on client systems.
- Use helpdesk software and other tools to manage incidents and service requests in a timely manner.
- Follow internal and client IT policies, procedures, and best practices.
- Document solutions to common problems and help develop the internal and client‑facing knowledgebase.
- Communicate effectively with clients and colleagues.
- Stay updated on the latest IT trends, technologies, and standards.
- Assist in the delivery of projects where required.
Qualifications and Requirements:
- At least two years of experience in IT support.
- Experience working in education IT support is desirable but not essential.
- Strong knowledge of Windows operating systems, Microsoft 365 cloud and desktop applications.
- Experience with hardware, software, network, security, and cloud troubleshooting and administration.
- Experience with Microsoft Entra and Intune is desirable.
- Certifications in ITIL, CompTIA, Microsoft, or other relevant areas are advantageous.
- Excellent communication, problem‑solving, and customer service skills.
- Ability to work independently and as part of a team.
- Ability to prioritise and manage multiple tasks and deadlines.
- Full UK driving licence to allow travel to client sites.
This role will include a mix of working from our offices and from client sites to meet customer requirements. Due to our work in the education sector, this role will be subject to an Enhanced DBS check before employment. Additional safeguarding training will be provided to ensure compliance and understanding of the latest version of Keeping Children Safe in Education.
IT Support Consultant in Tonbridge employer: Hurst Technology Solutions
Contact Detail:
Hurst Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Consultant in Tonbridge
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT support field. Attend local meetups or online webinars related to education tech. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and solutions. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you would troubleshoot specific issues, especially those relevant to the education sector. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate IT support consultants. Keep an eye on our job listings and make sure your application stands out by tailoring it to the role.
We think you need these skills to ace IT Support Consultant in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially in education if you have it, and don’t forget to mention any relevant certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing how you approach challenges and find solutions, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Hurst Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft 365, and any other relevant tech. Be ready to discuss your experience with troubleshooting hardware, software, and network issues, as well as your familiarity with cloud services.
✨Show Off Your Communication Skills
As an IT Support Consultant, you'll need to communicate effectively with clients and colleagues. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your customer service skills during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to diagnose and resolve hypothetical IT issues. Think through common problems you've encountered in the past and how you solved them, as this will showcase your problem-solving abilities.
✨Familiarise Yourself with the Education Sector
Since this role is focused on the education sector, do some research on the specific challenges and technologies used in this field. Showing that you understand the unique needs of educational institutions can set you apart from other candidates.