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- Tasks: Provide top-notch IT support to clients in the education sector, both remotely and onsite.
- Company: Join a growing Managed Service Provider with a focus on innovative solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in education by solving tech issues and supporting learning.
- Qualifications: Two years of IT support experience; education sector experience is a plus.
- Other info: Dynamic team environment with a commitment to ongoing training and development.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting opportunity to join a small but growing Managed Service Provider, working predominantly in the Education sector, providing cutting‑edge solutions to our clients. As a Support Consultant, you will serve as the first point of contact for technical issues, offering remote and onsite technical support for hardware, software, network, and cloud services. You will work as part of a team of IT professionals, ensuring prompt resolution and appropriate escalation when necessary.
Responsibilities
- Provide first and second‑line remote and onsite support to all clients, diagnosing and resolving IT issues.
- Install, configure, and maintain hardware, software, network, security, and cloud solutions.
- Monitor and optimise the performance and availability of client systems.
- Perform backups, updates, and upgrades on client systems.
- Use helpdesk software and other tools to manage incidents and service requests in a timely manner.
- Follow internal and client IT policies, procedures, and best practices.
- Document solutions to common problems and help develop the internal and client‑facing knowledgebase.
- Communicate effectively with clients and colleagues.
- Stay updated on the latest IT trends, technologies, and standards.
- Assist in the delivery of projects where required.
Qualifications and Requirements
- At least two years of experience in IT support.
- Experience working in education IT support is desirable but not essential.
- Strong knowledge of Windows operating systems, Microsoft 365 cloud and desktop applications.
- Experience with hardware, software, network, security, and cloud troubleshooting and administration.
- Experience with Microsoft Entra and Intune is desirable.
- Certifications in ITIL, CompTIA, Microsoft, or other relevant areas are advantageous.
- Excellent communication, problem‑solving, and customer service skills.
- Ability to work independently and as part of a team.
- Ability to prioritise and manage multiple tasks and deadlines.
- Full UK driving licence to allow travel to client sites.
This role will include a mix of working from our offices and from client sites to meet customer requirements. Due to our work in the education sector, this role will be subject to an Enhanced DBS check before employment. Additional safeguarding training will be provided to ensure compliance and understanding of the latest version of Keeping Children Safe in Education.
IT Support Consultant in Kent employer: Hurst Technology Solutions
Contact Detail:
Hurst Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Consultant in Kent
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to IT support. Connecting with professionals in the education sector can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common IT support scenarios. This will help you articulate your problem-solving process and demonstrate your technical knowledge effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT support consultants. Your next opportunity could be just a click away, so make sure to check out our latest openings!
We think you need these skills to ace IT Support Consultant in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially any work you've done in the education sector. We want to see how your skills match up with what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your qualifications—give us examples of how you've used them in real situations. We love seeing problem-solving in action, so share those success stories!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hurst Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and Microsoft 365 applications. Be ready to discuss your experience with hardware, software, and network troubleshooting, as well as any cloud services you've worked with. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
As an IT Support Consultant, you'll be the first point of contact for clients. Prepare examples of how you've effectively communicated with customers in the past, especially when resolving technical issues. Highlight your problem-solving skills and how you ensure a positive experience for users.
✨Demonstrate Team Spirit
This role involves working closely with a team, so be ready to talk about your experiences collaborating with others. Share specific instances where you contributed to a team project or helped a colleague solve a problem. This will show that you can work well in a small, dynamic environment.
✨Stay Updated on IT Trends
The tech world is always changing, so it's crucial to stay informed about the latest trends and technologies. Mention any recent developments you've learned about or certifications you've pursued. This shows your commitment to continuous learning and your passion for the industry.