At a Glance
- Tasks: Provide top-notch IT support to clients in the education sector, both remotely and onsite.
- Company: Join a growing Managed Service Provider with a focus on innovative solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to ongoing training and development.
- Why this job: Make a real difference in education by solving tech issues and supporting learning.
- Qualifications: Two years of IT support experience; education sector experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting opportunity to join a small but growing Managed Service Provider, working predominantly in the Education sector, providing cutting‑edge solutions to our clients. As a Support Consultant, you will serve as the first point of contact for technical issues, offering remote and onsite technical support for hardware, software, network, and cloud services. You will work as part of a team of IT professionals, ensuring prompt resolution and appropriate escalation when necessary.
Responsibilities
- Provide first and second‑line remote and onsite support to all clients, diagnosing and resolving IT issues.
- Install, configure, and maintain hardware, software, network, security, and cloud solutions.
- Monitor and optimise the performance and availability of client systems.
- Perform backups, updates, and upgrades on client systems.
- Use helpdesk software and other tools to manage incidents and service requests in a timely manner.
- Follow internal and client IT policies, procedures, and best practices.
- Document solutions to common problems and help develop the internal and client‑facing knowledgebase.
- Communicate effectively with clients and colleagues.
- Stay updated on the latest IT trends, technologies, and standards.
- Assist in the delivery of projects where required.
Qualifications and Requirements
- At least two years of experience in IT support.
- Experience working in education IT support is desirable but not essential.
- Strong knowledge of Windows operating systems, Microsoft 365 cloud and desktop applications.
- Experience with hardware, software, network, security, and cloud troubleshooting and administration.
- Experience with Microsoft Entra and Intune is desirable.
- Certifications in ITIL, CompTIA, Microsoft, or other relevant areas are advantageous.
- Excellent communication, problem‑solving, and customer service skills.
- Ability to work independently and as part of a team.
- Ability to prioritise and manage multiple tasks and deadlines.
- Full UK driving licence to allow travel to client sites.
This role will include a mix of working from our offices and from client sites to meet customer requirements. Due to our work in the education sector, this role will be subject to an Enhanced DBS check before employment. Additional safeguarding training will be provided to ensure compliance and understanding of the latest version of Keeping Children Safe in Education.
IT Support Consultant in Kent employer: Hurst Technology Solutions
Join a dynamic Managed Service Provider that prioritises innovation and collaboration in the Education sector. We offer a supportive work culture where your contributions are valued, alongside opportunities for professional growth through ongoing training and development. With a focus on cutting-edge technology and a commitment to client satisfaction, this role provides a meaningful chance to make a difference in the lives of students and educators alike.
Contact Details:
Hurst Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Consultant in Kent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hurst Technology Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hurst Technology Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hurst Technology Solutions!
✨Direct Apply to Hurst Technology Solutions
Let's not forget to apply directly through the Hurst Technology Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Consultant in Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hurst Technology Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hurst Technology Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hurst Technology Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
