At a Glance
- Tasks: Manage rent accounts and provide top-notch customer service to council tenants.
- Company: Join Dudley Council's Housing Finance Team, a supportive and community-focused organisation.
- Benefits: Permanent positions with competitive pay and opportunities for professional growth.
- Other info: Flexible part-time role available; great for students looking to gain experience.
- Why this job: Make a difference in the community while developing your financial skills.
- Qualifications: GCSEs in 5 subjects including Maths, plus experience in finance or administration.
The predicted salary is between 30000 - 40000 € per year.
The Housing Finance Team are looking to appoint two permanent full-time Rent Accounting Officers and one permanent part-time post working 3 days (Wednesday, Thursday, Friday) to join their team. The Rent Accounting Team provides a front-line Direct Debit service and covers a range of accounting duties, responsible for maintaining the Rents system for 20,000 council tenants.
Responsibilities:
- Front line Direct Debit service, speaking to Dudley Council Housing tenants over the phone, processing applications, calculating payments, negotiating arrears instalments.
- Responsible for recovery of Direct Debit default payments, setting repayment plans and providing advice to tenants in respect of benefits and rent payments due.
- Processing a range of adjustments to rent accounts and ensuring rent account transactions are calculated and applied accurately.
- Reconciliation of a variety of income streams.
- Providing performance and statistical information.
Qualifications:
You will have experience in a financial, administrative or accountancy role, and possess qualifications to GCSE level or equivalent in 5 subjects including Maths at grade C or above. The successful candidate will be computer literate, customer focused and ensure a high quality of service. All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. Dudley Council reserves the right to close this vacancy prior to the advertised date should they receive a large number of applications.
Rent Accounting Officer in Dudley employer: Hurst Green
Dudley Council is an excellent employer, offering a supportive work culture that prioritises employee development and community engagement. As a Rent Accounting Officer, you will benefit from a stable work environment with opportunities for professional growth while making a meaningful impact on the lives of 20,000 council tenants. With a focus on teamwork and customer service, Dudley Council fosters a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Accounting Officer in Dudley
✨Tip Number 1
Get to know the company! Research Dudley Council and their Housing Finance Team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to accounting and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience in financial roles and how it relates to the Rent Accounting Officer position. Use specific examples to demonstrate your problem-solving abilities and customer focus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who want to make a difference in the community.
We think you need these skills to ace Rent Accounting Officer in Dudley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial roles and customer service. We want to see how your skills match the responsibilities of the Rent Accounting Officer position, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Dudley Council and how your background makes you the perfect fit for the team. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills:Don’t forget to mention your computer literacy and any specific accounting software you’ve used. We’re looking for someone who can hit the ground running, so let us know how you can contribute to maintaining the Rents system effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Dudley Council!
How to prepare for a job interview at Hurst Green
✨Know Your Numbers
As a Rent Accounting Officer, you'll be dealing with financial figures daily. Brush up on your maths skills and be prepared to discuss how you've handled calculations or reconciliations in previous roles. This will show your confidence and competence in managing accounts.
✨Customer Service is Key
Since you'll be speaking to tenants over the phone, it's crucial to demonstrate your customer service skills. Think of examples where you've successfully resolved issues or provided excellent service. Be ready to role-play a scenario during the interview to showcase your communication style.
✨Familiarise Yourself with Direct Debits
Understanding how Direct Debit systems work will give you an edge. Research common issues that arise with Direct Debits and think about how you would handle them. Showing that you have proactive solutions will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like negotiating arrears or advising tenants on benefits. Prepare by thinking through your approach to these scenarios, focusing on empathy and problem-solving. This will highlight your suitability for the role.
