At a Glance
- Tasks: Manage insurance schemes and financial processes while providing top-notch customer service.
- Company: Join Dudley MBC, a supportive council dedicated to housing and homelessness.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal growth.
- Other info: Fast-paced role with varied responsibilities and potential for career advancement.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in finance or administration, strong IT skills, and a customer-focused mindset.
The predicted salary is between 26403 - 28142 £ per year.
Grade 5 | £26,403 – £28,142 (Pro-rata) 29.6 Hours (4 Days) per week
Housing & Assets Group – Housing & Homelessness Division
Sundry Accounts Team
Hybrid role – 60% office presence required
About the Role
We are looking for a motivated and detail-oriented Insurance & Sundry Account Officer to join our busy Sundry Accounts Team. This is a varied and rewarding role where you will play a key part in delivering a vital frontline service, administering the Council’s Home Contents Insurance Scheme (supporting over 2,000 policyholders). You will also manage financial processes including invoices, utility billing for void properties, and a wide range of sundry accounts. Working in a fast-paced environment, you will handle competing priorities, provide excellent customer service, and ensure accuracy in all financial and administrative tasks. We are seeking someone who is organized, numerate and customer-focused, with the ability to manage a varied workload.
Key Responsibilities
- Act as the first point of contact for customers via phone, email and written communication, providing professional and compassionate support
- Administer all aspects of the Home Contents Insurance Scheme, including policy set-up, amendments, cancellations and claims support
- Manage insurance arrears, working sensitively with tenants to agree repayment arrangements
- Reconcile and process monthly insurance premium payments and liaise with brokers
- Register and verify housing invoices (average £4 million per month), ensuring compliance with financial regulations
- Investigate and resolve void utility bills, working with suppliers and partners to minimise costs
- Maintain and administer a variety of sundry accounts, including rechargeable repairs and housing-related income streams
- Produce reports, maintain accurate records, and contribute to service improvements and performance monitoring
Essential Experience & Skills
- Experience in a financial, administrative, or insurance environment
- Strong IT skills, including Microsoft Office and financial systems
- Experience delivering excellent customer service
- Ability to maintain accurate records and work methodically with data
- Strong numeracy, written and verbal communication skills
- Ability to prioritise work, meet deadlines and solve problems logically
- Experience working within data protection and financial regulations
If you are organized, customer-focused and ready to take on a varied role in a fast-paced environment, we would love to hear from you.
All applicants must provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.
Insurance and Sundry Accounts Officer in Dudley employer: Hurst Green
Hurst Green is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong emphasis on professional development and flexible working arrangements, the company empowers its staff to make a meaningful impact in the lives of care-experienced young people in Brierley Hill. Join a passionate team that values relationship-building and offers opportunities for growth while making a positive difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance and Sundry Accounts Officer in Dudley
✨Dive Into Industry Networking Events
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We think you need these skills to ace Insurance and Sundry Accounts Officer in Dudley
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hurst Green.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hurst Green. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hurst Green
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hurst Green to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hurst Green, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hurst Green's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
