At a Glance
- Tasks: Maximise income and support customers in financial difficulties through effective debt recovery.
- Company: Dudley Council, dedicated to high performance and excellent customer service.
- Benefits: Permanent position with opportunities for professional growth and community impact.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing valuable skills in finance and customer service.
- Qualifications: Strong communication skills and a willingness to learn about welfare benefits.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen in the Income team. We are a team that delivers high performance and good customer service and continues to see monthly reductions in rent arrears for Dudley Council in what is a challenging financial time for all. This involves the maximisation of income, effective debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties.
Responsibilities
- Take an overall view of monies owed in order to maximise income to Dudley MBC.
- Deal with enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate.
- Carry out home visits to engage with customers with outstanding debt.
- Undertake recovery action for rent arrears that includes the serving of Notice of Possession and Court Proceedings to County Court.
- Collect and review customers' income and expenditure details to agree affordable repayment plans and advise on ways to maximise income.
- Have a knowledge of welfare benefits.
- Use communication skills and ability to deliver through effective working relationships with work colleagues.
- Signpost customers to other teams and partner organisations as appropriate.
- Ability and willingness to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service.
Diversity and Inclusion
We are committed to diversity and inclusion and aim to reduce bias in the recruitment process.
Income Management Officer in Dudley employer: Hurst Green
Dudley Council is an exceptional employer that prioritises high performance and customer service within its Income Team, located in the vibrant community of Dudley. Employees benefit from a supportive work culture that encourages professional growth through ongoing training and development opportunities, while also making a meaningful impact by helping residents navigate financial challenges. With a commitment to diversity and inclusion, Dudley Council fosters an environment where every team member can thrive and contribute to the community's well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Income Management Officer in Dudley
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hurst Green. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Income Management Officer in Dudley
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hurst Green.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hurst Green's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hurst Green
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hurst Green.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hurst Green will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hurst Green employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
