At a Glance
- Tasks: Provide top-notch customer service and solve diverse queries in a dynamic contact centre.
- Company: Dudley Council, committed to serving the community with excellence.
- Benefits: Flexible shifts, supportive work environment, and opportunities for personal growth.
- Other info: Join a diverse team and enjoy a vibrant workplace culture.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication, numerical skills, and adaptability to change.
The predicted salary is between 18900 - 23100 £ per year.
Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services.
Location: Variable around the Dudley Borough, covering different locations. Shifts are set according to business need from Monday to Friday. Core business hours are 08:30 to 17:15.
Dudley Council Plus is the council’s corporate contact centre, dealing with thousands of service requests, enquiries, claims and negotiations every day.
Customer Services Advisors are multi-skilled, delivering many services in a pressurised and targeted environment. No one task is the same. You may be interviewing customers over the telephone, in person or by electronic means, determining eligibility, establishing customer needs, clarifying details and researching issues in order to provide solutions, take payments and raise service requests.
Tasks include calculating benefit entitlements and making complex payment arrangements - excellent numerical and communication skills are required. The ability and confidence to switch between skills and tasks and respond to regular change is essential. Strong IT literacy will enable you to operate multiple computer systems. Your ability to learn will be pivotal with regular service, legislative, policy and procedural updates.
Are you enthusiastic about providing high standards of customer service to our diverse community? Can you remain calm and work accurately under pressure? Can you react to change and respond to business needs with keenness and flexibility? If you have suitable skills, experience and flexibility.
Workplace Attendance: Working in the office 3+ days a week (pro-rata) or onsite full time.
All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
Customer Service Adviser in Dudley employer: Hurst Green
Dudley Council is an excellent employer, offering a supportive work culture that prioritises diversity and inclusion while empowering employees to make a meaningful impact in the community. With opportunities for professional growth and development within the Homelessness Prevention and Response Team, you will be part of a dedicated group committed to improving the lives of vulnerable adults in Dudley Town Centre. Join us to contribute to innovative prevention strategies and enjoy a fulfilling career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Dudley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hurst Green. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hurst Green before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser in Dudley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hurst Green:Your cover letter is your chance to shine! Tell us why you want to work at Hurst Green specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hurst Green!
How to prepare for a job interview at Hurst Green
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
