At a Glance
- Tasks: Deliver high-quality application support and enhance user experience across the Council.
- Company: Dudley Council, committed to diversity and innovation.
- Benefits: Competitive salary, part-time hours, and a focus on professional growth.
- Other info: Work in a collaborative environment with opportunities for career advancement.
- Why this job: Make a real impact by supporting critical business applications and driving digital innovation.
- Qualifications: Experience in application support and strong problem-solving skills required.
The predicted salary is between 31537 - 34434 £ per year.
Terms: Part Time (25 hours per week), Permanent Position
Salary: Grade 7, £31,537 - £34,434 pro rata (pay award pending)
We are looking to appoint a highly motivated and driven Application Support Officer to play a key role in delivering high-quality application support services across the Council. This is an exciting opportunity to contribute to the effective support and delivery of critical business applications, ensuring excellent customer service, continuous improvement, and a strong user-focused approach.
You will work closely with colleagues across Technology and the wider organisation to maintain and enhance application performance, support service delivery, and help drive digital innovation. An in-depth knowledge of technically supporting corporate and/or business applications is essential.
We are looking for someone who can ‘hit the ground running’ in a Local Authority application support role:
- Experience of supporting Local Authority line of business applications
- Proven experience providing solid evidence-based 2nd line support to users of a wide range of applications
- Strong technical troubleshooting and problem-solving skills in live environments
- A commitment to delivering excellent customer service and improving user experience
Workplace Attendance: Working in the office 3+ days a week (pro-rata) or onsite full time.
Equal Opportunities: Dudley Council is committed to diversity and inclusion and to improve bias in the recruitment process. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. All applicants must be able to provide documentation to prove their right to work in the UK. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.
Application Support Officer in Dudley employer: Hurst Green
Dudley Council is an excellent employer that values diversity and inclusion, offering a supportive work environment for its employees. As an Application Support Officer, you will benefit from a commitment to professional development and continuous improvement, while contributing to the delivery of essential services in a dynamic local authority setting. With a focus on excellent customer service and user experience, this role provides a meaningful opportunity to make a positive impact within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Officer in Dudley
✨Tip Number 1
Network like a pro! Reach out to current or former Application Support Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. You never know who might have the inside scoop!
✨Tip Number 2
Prepare for the interview by brushing up on your technical troubleshooting skills. Be ready to discuss specific examples of how you've solved problems in live environments. Show them you can hit the ground running!
✨Tip Number 3
Don’t forget to highlight your customer service experience! The role is all about delivering excellent support, so be sure to share stories that showcase your commitment to improving user experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Application Support Officer in Dudley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Application Support Officer. We want to see how you can hit the ground running, so don’t hold back on showcasing your relevant experience!
Show Off Your Troubleshooting Skills:Since strong technical troubleshooting is key for this role, include specific examples of how you've solved problems in live environments. We love seeing evidence-based support experiences that demonstrate your ability to tackle challenges head-on.
Emphasise Customer Service:This position is all about delivering excellent customer service, so make sure to highlight your commitment to improving user experience. Share any relevant stories or achievements that showcase your dedication to helping users get the most out of applications.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Hurst Green
✨Know Your Applications
Make sure you have a solid understanding of the specific applications you'll be supporting. Research the key features and common issues users face. This will help you demonstrate your technical knowledge and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Be ready to discuss your troubleshooting process and how you resolved issues for users. This will highlight your ability to provide effective 2nd line support.
✨Emphasise Customer Service
Since delivering excellent customer service is crucial, think of instances where you've gone above and beyond for users. Share these stories during the interview to illustrate your commitment to improving user experience.
✨Engage with the Team
Demonstrate your collaborative spirit by discussing how you've worked with colleagues in previous roles. Highlight your ability to communicate effectively across teams, as this role requires close collaboration with various departments.
