At a Glance
- Tasks: Manage local authority tenancies and deliver community-focused housing services.
- Company: Dudley MBC, committed to diversity and community engagement.
- Benefits: Full-time role with competitive pay and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on community safety and support.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in housing roles and excellent customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Dudley MBC is seeking to appoint a full time Community Housing Officer. This is an exciting and challenging front-line role, managing a patch of Local Authority tenancies within Dudley Borough.
Responsibilities
- To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders.
- To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies.
- To provide responsive services to customers to create attractive, well maintained, safer estates.
- To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams/services.
Qualifications and Experience
The successful applicant will have extensive experience in an operational housing role and be able to demonstrate a history of providing excellent customer service. The role is front line, and you will spend at least 60% of your time on patch. Some evening work will be required.
Application, Diversity and Data
For an informal discussion please contact Kirstie Young, Community Housing Team Manager on 01384812264. Your personal data will be anonymised when you apply. Please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy; online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and/or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
Community Housing Officer employer: Hurst Green
Dudley MBC is an excellent employer, offering a supportive work culture that prioritises community engagement and employee development. As a Community Housing Officer, you will have the opportunity to make a meaningful impact in the lives of local residents while benefiting from a diverse and inclusive environment that fosters professional growth. With a commitment to responsive service delivery and collaboration across teams, Dudley MBC provides a rewarding career path in a vibrant borough.
StudySmarter Expert Advice🤫
We think this is how you could land Community Housing Officer
✨Tip Number 1
Get to know the community! Spend some time in Dudley, chat with locals, and understand their needs. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current Community Housing Officers or local housing professionals on LinkedIn. They can provide insights and maybe even tips on how to ace your application.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a Community Housing Officer and how you'd handle them. Practising these responses can give you a real edge in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're tech-savvy and ready to embrace the digital side of housing management.
We think you need these skills to ace Community Housing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in community housing and customer service. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise:When filling out the application form, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Follow the Anonymisation Process:Remember to remove your name and date of birth from any attachments before uploading them. This helps us ensure a fair recruitment process, so let’s keep it professional and compliant!
Apply Online Through Our Website:Don’t forget to submit your application through our website! It’s the only way we’re accepting applications for this role, and it makes the process smoother for both you and us.
How to prepare for a job interview at Hurst Green
✨Know Your Patch
Familiarise yourself with the Dudley Borough area and its community housing needs. Understand the demographics, challenges, and strengths of the neighbourhoods you'll be managing. This will show your commitment and readiness to engage with tenants and stakeholders.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service in housing or similar roles. Highlight how you resolved issues, supported tenants, and maintained positive relationships. This is crucial for a front-line role like this one.
✨Demonstrate Team Collaboration
Be ready to discuss how you've worked with other teams or departments in previous roles. Emphasise your ability to collaborate effectively, as this position requires working closely with various Housing and Communities teams and other agencies.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios you could face as a Community Housing Officer. Think about how you would handle tenant disputes, maintenance requests, or community engagement initiatives. Practising these responses will help you feel more confident during the interview.
