At a Glance
- Tasks: Be the friendly face of our Children and Young People Services team, managing enquiries and supporting visitors.
- Company: Join a dedicated local council team making a difference in children's lives.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Diversity and inclusion are at the heart of our recruitment process.
- Why this job: Make a real impact while gaining valuable experience in social care.
- Qualifications: Strong communication skills and experience in a busy office setting required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Cable Plaza, Waterfront West, Brierley Hill, Dudley
Salary: £24,796 to £25,185 - subject to experience
Working Hours: 0.6 FTE (22.2 hours per week)
Job Type: Social Care – Children
Sector: Local Councils
Business Unit: Children's Services
Job Introduction:
We are looking for a friendly, organised and customer-focused Receptionist to join our Children and Young People Services team. Based at our Cable Plaza offices, you will be the first point of contact for visitors, families, professionals and partner agencies. You will provide a welcoming and professional reception service, manage enquiries, support visitors and undertake a range of administrative duties to help ensure the smooth running of the service.
The successful candidate will have excellent communication and customer service skills, experience of working in a busy office environment and the ability to deal sensitively and professionally with a wide range of people. A good working knowledge of Microsoft Office and strong organisational skills are essential.
This is an excellent opportunity to join a dedicated team supporting children, young people and families across Dudley.
Workplace Attendance: Working in the office 3+ days a week (pro-rata) or onsite full time.
To demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates, your personal data will be anonymised when you apply. Please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Business Support Assistant employer: Hurst Green
Hurst Green is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong emphasis on professional development and flexible working arrangements, the company empowers its staff to make a meaningful impact in the lives of care-experienced young people in Brierley Hill. Join a passionate team that values relationship-building and offers opportunities for growth while making a positive difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hurst Green. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hurst Green before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hurst Green:Your cover letter is your chance to shine! Tell us why you want to work at Hurst Green specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hurst Green!
How to prepare for a job interview at Hurst Green
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
