At a Glance
- Tasks: Be the first point of contact for Children's Social Care, supporting families and children.
- Company: Dudley Metropolitan Borough Council, a leader in integrated children's services.
- Benefits: Competitive salary, supportive environment, and opportunities for learning and progression.
- Other info: Office-based role with a focus on safeguarding and excellent customer care.
- Why this job: Make a real difference in children's lives while working in a collaborative team.
- Qualifications: Experience in social care or related fields, strong communication skills required.
The predicted salary is between 25185 - 28000 £ per year.
Dudley Metropolitan Borough Council has evolved into an integrated Children’s Front Door model, bringing together multi‑agency partners and Early Help services. We are recruiting two permanent Front Door Advisors to join our established and growing team.
Front Door Advisors are the first point of contact for Children’s Social Care, supporting children aged 0–18 and their families. They work within a multi‑agency team, responding to contacts from professionals and members of the public, focusing on screening and triaging, providing advice, guidance, signposting, ensuring appropriate progression, and resolving enquiries with a restorative and outcome‑focused approach.
Key Responsibilities- Screen referrals and safeguarding notifications at first contact
- Communicate effectively with families, professionals, and partner agencies
- Provide clear advice, information, and signposting to appropriate services
- Work collaboratively across agencies to ensure a seamless customer journey
- Identify and elevate risk of harm where appropriate
- Maintain accurate records in line with statutory requirements
- Support continuous improvement of service delivery within Children’s Social Care
We are looking for individuals who are:
- Experienced in Children’s Social Care, Early Help, or a related environment
- Skilled in delivering high‑quality customer service, advice, and information
- Confident handling complex and sensitive enquiries
- Able to analyse information and make sound decisions under pressure
- Strong communicators, both verbal and written, with a professional telephone manner
- Comfortable using a range of IT systems and databases
- Committed to safeguarding, equality, and excellent customer care
You will demonstrate the ability to:
- Work both independently and as part of a team
- Manage a varied and demanding workload
- Remain calm, empathetic, and solution‑focused in challenging situations
A relevant qualification (or willingness to work towards one) is expected.
Benefits- Be part of an innovative Front Door model shaping how services are delivered
- Work within a supportive, multi‑agency environment
- Contribute to improving outcomes for children and families
- Opportunities for learning, development, and progression
Enhanced DBS check required. Office‑based role within Dudley’s Front Door service.
Front Door Advisor in Brierley Hill employer: Hurst Green
Dudley Metropolitan Borough Council is an excellent employer, offering a supportive and collaborative work culture within the innovative Children’s Front Door model. Employees benefit from opportunities for professional development and progression while making a meaningful impact on the lives of children and families in the community. Located in Brierley Hill, the role of Front Door Advisor provides a chance to work closely with multi-agency partners, ensuring a seamless service delivery that prioritises safeguarding and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Front Door Advisor in Brierley Hill
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Hurst Green.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Hurst Green!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Hurst Green, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Hurst Green or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Front Door Advisor in Brierley Hill
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Hurst Green:Before hitting send, make sure to tailor your application specifically to Hurst Green! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Hurst Green
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
