Customer Success Executive in London

Hurree connects all your reporting data in an AI-powered command centre to make smart, fast decisions. We deliver actionable insights, helping businesses align teams, uncover growth opportunities and reduce inefficiencies.

At the heart of Hurree is our culture. We are a community driven by a shared mission to empower businesses with data intelligence. We prioritize collaboration, transparency, and accountability, creating a workplace where innovative thinking thrives and everyone's voice matters.

The Role:

As a Customer Success Executive, you will be responsible for the success of the customer journey from onboarding through to renewal and expansion. Your mission is to help customers realize the full value of Hurree by becoming their trusted advisor—driving adoption, ensuring satisfaction, and identifying growth opportunities.

You will sit in the sales team working cross-functionally across departments to continuously improve the customer experience, provide strategic input, and influence the evolution of our platform. This is a high-impact role suited for someone who is proactive, empathetic, data-driven, and passionate about customer success.

Please note: This role may require occasional out-of-hours support to meet the needs of global customers.

Key Responsibilities

• Drive the customer lifecycle – Drive successful onboarding, adoption, and long-term engagement across your portfolio of accounts.
• Be the voice of the customer – Gather, document, and advocate for customer feedback and needs across internal teams.
• Drive product adoption – Lead strategic check-ins, training sessions, and business reviews to align Hurree's capabilities with customer goals.
• Manage support escalations – Oversee incoming support queries and ensure timely resolution in collaboration with the support team.
• Support renewals and expansion – Identify upsell opportunities and partner with Sales to drive revenue growth through renewals and expansions.
• Create enablement resources – Produce self-serve resources including help articles, training videos, and guides in collaboration with the Product Marketing team.
• Run webinars and training sessions – Deliver live product walkthroughs and strategic sessions for customers and prospects.
• Champion product knowledge – Become a Hurree expert and help users maximize the value of the platform.
• Collaborate cross-functionally – Work with Product, Marketing, and Sales to deliver a unified, high-value experience for every customer.

What We're Looking For

• Experience: 2+ years in Customer Success, Customer Engagement, or a client-facing role, ideally in a SaaS or high-growth tech environment.
• Customer-first mindset: A deep commitment to customer satisfaction, retention, and value delivery.
• Strategic thinking: Ability to understand customer business goals and translate them into actionable success plans.
• Tech fluency: Comfortable learning and supporting modern SaaS tools; experience with CRM or CSM platforms (e.g. HubSpot) and maintaining these with up-to-date account data and activity logging.
• Experience with revenue intelligence platforms and sales rooms preferred.
• Excellent communication: Strong written and verbal skills, with the ability to build rapport and convey value clearly and confidently.
• Collaborative spirit: Proven success working cross-functionally and influencing without authority.
• Data-driven approach: Able to interpret customer data and engagement metrics to drive proactive success initiatives.
• Organized and proactive: Strong prioritization and time-management skills with a bias for action.

Education

Bachelor's degree in Business, Marketing, Communications, or a related field preferred—but we value relevant experience over credentials.

Benefits

At Hurree, we believe our people are our greatest asset. Here’s what you can expect when you join our team:

• Competitive Salary & Career Growth – Tailored progression & opportunities to develop your skills.
• Flexible Work Arrangements – Hybrid and remote-friendly options to fit your lifestyle.
• Generous Time Off – 35 days annual leave including bank holidays, plus enhanced parental leave.
• Health & Wellbeing – Private health and dental insurance, plus mental health support through Spill.
• Tech & Tools – MacBook and all the gear you need to do your best work.
• Learning & Development – Training budget and ongoing opportunities to grow your expertise.
• Inclusive Culture – A collaborative, supportive, and innovative team environment.
• Fun & Connection – Quarterly company-wide socials and team-building events.
• Perks & Discounts – Access to exclusive employee discounts via our Perks Directory.
• Impactful Work – Contribute to a growing SaaS product that truly makes a difference for our customers.

Equal opportunities:

Hurree is an equal opportunity employer and as such you are welcome regardless of race, creed, gender, disability, family status or sexual orientation. Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a 'perfect' candidate. Hurree is a place where everyone can grow. So however, you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come to work.