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- Tasks: Support clients with Oracle EPM, ensuring top-notch service and problem resolution.
- Company: Join Huron, a global consultancy driving innovation and transformation.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement.
- Why this job: Be a trusted advisor and make a real impact on client success.
- Qualifications: 6+ years in Oracle Support Services and strong problem-solving skills required.
The predicted salary is between 60000 - 75000 £ per year.
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
We are seeking Oracle EPM specialists who can combine technical expertise with a client-first mindset to deliver exceptional managed services for our Oracle EPM Cloud clients. This position requires providing support to the managed services team, addressing client concerns, and ensuring the delivery of exceptional quality service. The ideal candidate should possess a strong understanding of Oracle EPM Planning and Budgeting technical aspects, demonstrate strong problem-solving abilities, and exhibit commitment to customer satisfaction.
Your Role: A Technical Expert Driving Client Success
As a member of our Belfast-based service delivery team, you will go beyond basic troubleshooting to become a trusted advisor on Oracle EPM optimization and continuous improvement. Responsibilities may include:
- Assisting in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Providing support to the Oracle managed services team, including troubleshooting and problem resolution.
- Maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
- Monitor service performance metrics and assist in implementing strategies for continuous improvement.
- Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
- Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.
- Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
- Prepare and present regular reports on service performance and client satisfaction to senior team members.
The Profile We're Looking For: Client-Focused Oracle EPM Specialists
We are looking for candidates who combine technical expertise with a passion for client success. Required background includes:
- Minimum 6 years of experience in Oracle Support Services or similar roles.
- Proven expertise in Oracle EPM, to include hands-on experience with incidents and service requests, as well as configuration changes and enhancements specifically related to Enterprise Planning & Budgeting (EPBCS) and Profitability and Cost Management (PCM) is essential. Experience related to GCCS and ARC are preferred.
- A solid understanding of the broader Oracle EPM modules to ensure effective integration and support, with at least one certification (Level 2 Support).
- Experience with data modeling, data warehousing, and ETL processes to support reporting and analytical requirements.
- Understanding of US and Canada consolidation functions.
- Knowledge of ITIL or other service management frameworks.
- Strong problem-solving ability, excellent communication, and a customer-focused mindset is essential.
Equal Opportunity & Compliance
Huron is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All employment decisions are made without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status.
Oracle EPM Support Specialist in Belfast employer: Huron Consulting Services
Contact Detail:
Huron Consulting Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle EPM Support Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your Oracle EPM expertise. Show them how your skills can drive client success!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Oracle EPM Support Specialist in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Oracle EPM role. Highlight your relevant experience and skills, especially those that align with client success and technical expertise in Oracle EPM. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Oracle EPM and how your background makes you the perfect fit for our consultancy. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled challenges or improved processes. We’re looking for candidates who can think on their feet and provide exceptional service to clients, so let us know how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Huron!
How to prepare for a job interview at Huron Consulting Services
✨Know Your Oracle EPM Inside Out
Make sure you brush up on your knowledge of Oracle EPM, especially the Planning and Budgeting aspects. Be ready to discuss specific incidents you've handled and how you resolved them, as this will showcase your hands-on experience.
✨Showcase Your Client-Focused Mindset
Prepare examples that highlight your commitment to client satisfaction. Think about times when you went above and beyond to meet a client's needs or how you built strong relationships with them. This will demonstrate that you understand the importance of a client-first approach.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical problem-solving questions during the interview. Practice articulating your thought process clearly and logically, as this will show your analytical skills and ability to troubleshoot effectively.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest Oracle updates and industry trends related to EPM. Being able to discuss these topics will not only impress your interviewers but also show that you're proactive about staying informed in your field.