Receptionist/Admin x2

We are currently looking to recruit to the position of Reception/Admin at Docklands Medical/Island Medical and Wood Wharf Practices. Applicants must have the right to work and also reside in the UK.

Main duties of the job:

• The successful candidates will demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology.
• Ideally, you must be a team player who is adaptable and can demonstrate good communication skills, motivation, initiative, assertiveness, and a willingness to learn.
• This is for a permanent contract, to work Monday to Friday/Saturday to meet business needs. Work times can be from 6.45 am starts and 8 pm finishes on weekdays and Saturdays from 8.30 am to 1 pm.

Criteria:

• Current/previous GP experience preferable but not essential.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

Please note that our vacancies may close before the advertised closing date if sufficient suitable applicants are received. All shortlisted applicants will be contacted via email. If you have not been contacted within 4 weeks of the closing date you should assume that you have not been shortlisted.

About us:

The Hurley Group is an NHS organisation that runs a number of GP practices, walk-in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UK's most deprived communities.

Job responsibilities:

• It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician.
• Patient enquiries are handled courteously, efficiently and with empathy.
• Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly.
• Administration tasks are undertaken with due care and attention to detail.
• Opens and closes premises punctually as required.
• Checks in and directs patients appropriately.
• Takes and records accurate messages and passes them on to relevant people.
• Keeps the appointment book up to date and operates the appointment system as directed.
• Arranges repeat prescriptions.
• Liaises with outside organisations.
• Arranges ambulance transport to hospitals.
• Arranges interpreters, as required.
• Directs patients wishing to make a complaint to the appropriate practice procedure.
• Collects specimens from patients, stores correctly and prepares specimens for daily collection.
• Dealing with telephone queries.
• Maintains office supplies.
• Opens, distributes and posts mail.
• Registers new patients.
• Prepares records for deductions.
• Maintains age/sex and patient registers and disease index.
• Scans workflow and distributes information to the team.
• Completes the relevant claim forms.
• Participates in any project or audit that the practice may do from time to time.
• Prepares and tidies consulting rooms, including stocking up with stationery and equipment.
• Ensures posters and leaflet displays are tidy and in date.
• Watches for and reports to the Health and Safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy.
• Ensures that letters and reports are produced promptly and well laid out in order to maintain the efficient running of the service.
• Typing all referral letters and other correspondence dictated by the clinicians and other members of the team, taking note of deadlines.
• Undertaking record keeping for all referrals, and recording stats and data for audit and evaluation.
• Reconciliation of referrals details with invoices.
• Preparing reports and photocopying for medical reports, including typing or printing of patient summaries.
• Liaison and organisation of practitioner-patient appointments with outside agencies.
• Request results/letters/notes/reports from other agencies as required.
• Maintaining file of requests for medical reports of patients from outside agencies.
• Scanning onto electronic patient records.

CONFIDENTIALITY:

In the course of your employment, you will have access to confidential information relating to Hurley Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Hurley Group interests.

DATA PROTECTION:

Hurley Group is registered under the Data Protection Act (DPA) 1984. You must not at any time use the personal data held by Hurley Group for any purpose not described in the registry entry or disclose to a third party. It is essential that a strict code of confidentiality is adhered to at all times.

HEALTH AND SAFETY:

Employees must be aware of the responsibility placed upon them under the Health and Safety at Work Act 1974 to maintain a healthy and safe environment for both staff and visitors.

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity, and rights of patients and carers colleagues.

QUALITY:

The post-holder will strive to maintain quality within the practice.

COMMUNICATION:

The post holder should recognise the importance of effective communication within the team.

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:

The post-holder will apply Hurley Group standards and guidance.

FINANCIAL REGULATIONS:

All Staff are responsible for security of any property belonging to Hurley Group avoiding loss or damage and being economical and efficient in the use of resources.

SAFEGUARDING OF CHILDREN AND VULNERABLE ADULTS:

All employees have a responsibility for safeguarding children and adults in the course of their daily duties.

GENERAL:

The post-holder is advised that the job description describes responsibilities as they are currently required and these are subject to review and updating in the light of changing service needs.

Experience:

• GCSE or NVQ Level 2 or equivalent experience.
• Computer literate, including MS Word, Excel, PowerPoint and Outlook.
• Ability to follow practice policies and procedures and ensure that patient paperwork is accurate and prepared in a timely manner.
• Experience of providing support to patients and work colleagues.
• Ability to work on own initiative and as part of a team.
• Experience of managing communication with the public and work colleagues.
• Ability to meet daily deadlines and prioritise conflicting workload demands.