At a Glance
- Tasks: Join our team as a Receptionist/Admin, managing daily operations and patient interactions.
- Company: The Hurley Group is a leading NHS organisation providing patient-centred care since 1969.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Other info: We welcome applications from all backgrounds and offer support throughout the application process.
- Why this job: Make a difference in healthcare while working in a friendly, dynamic team atmosphere.
- Qualifications: Previous experience in a primary care setting and strong IT skills are essential.
The predicted salary is between 29551 - 33392 £ per year.
Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly. III. Administration tasks are undertaken with due care and attention to details. MAIN DUTIES RESPONSIBILITIES PERSON SPECIFICATION LEVEL Reception duties Assists in the Opening and closes premises punctually as required.
Checks in and directs patients appropriately. Takes and records accurate messages and passes on to relevant people. Keeps the appointment book up to date and operates the appointment system as directed. Arranges repeat prescriptions.
Aids special needs patients. Liaise with outside organisations. Arrange ambulance transport to hospitals Arrange interpreters, as required Direct patients wishing to make a complaint to the appropriate practice procedure. Collects specimens from patients, stores correctly and prepares specimens for daily collection Dealing with telephone queries Assist on the Centre Reception as required Admin duties Opens, distributes and posts mail.
Arranges non-routine appointments (secondary care) Register new patients. Return records to the Health Authority. Prepare records for deductions Maintain age/sex and patient registers and disease index. Scans work flow and distribute information to team Actions Lab Link results Complete the relevant claim forms.
Participate in any project or audit that the practice may do from time to time. General duties Prepares and tidies consulting rooms, including stocking up with stationery and equipment. Ensure posters and leaflet displays are tidy and in date Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy
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Receptionist/Admin in London employer: Hurley Group
The Hurley Group is an exceptional employer, offering a supportive and collaborative work environment at Kings Park Surgery. With a commitment to patient-centred care since 1969, employees benefit from professional growth opportunities, a strong team dynamic, and the chance to make a meaningful impact in some of London's most deprived communities. Join us for a rewarding career where your contributions are valued and your development is prioritised.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Admin in London
✨Tip Number 1
Familiarise yourself with the NHS and primary care settings. Understanding the specific challenges and needs of patients in these environments will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Highlight your interpersonal skills during any interactions, whether it's in an interview or networking. Being personable and approachable is crucial for a receptionist role, so make sure to showcase your ability to connect with others.
✨Tip Number 3
Demonstrate your IT competency by being prepared to discuss specific software or systems you've used in previous roles. This will show that you're ready to hit the ground running and can adapt quickly to their systems.
✨Tip Number 4
Research the Hurley Group and their values. Tailoring your conversation to reflect their commitment to patient-centred care will demonstrate your alignment with their mission and your enthusiasm for joining their team.
We think you need these skills to ace Receptionist/Admin in London
Some tips for your application 🫡
Understand the Job Description:Carefully read the job description and personal specification for the Receptionist/Admin role at Hurley Group. Make sure you understand the key responsibilities and required skills, as your application will be assessed against these criteria.
Tailor Your Statement in Support:Craft a tailored Statement in Support that highlights your relevant experience in a primary care setting. Use specific examples to demonstrate your interpersonal, organisational, and IT skills, as well as your ability to work as part of a team.
Highlight Relevant Experience:In your CV, emphasise any previous roles that involved reception or administrative duties, particularly in healthcare settings. Mention any specific software or systems you are familiar with that are relevant to the role.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Hurley Group
✨Know the Organisation
Before your interview, take some time to research the Hurley Group and its values. Understanding their commitment to patient-centred care and their work in deprived communities will help you align your answers with their mission.
✨Highlight Relevant Experience
Since previous experience in a primary care setting is essential, be prepared to discuss your past roles in detail. Share specific examples of how your experience has equipped you with the skills needed for this position.
✨Demonstrate Interpersonal Skills
As a receptionist, excellent interpersonal skills are crucial. During the interview, showcase your ability to communicate effectively and handle various situations with empathy and professionalism.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the work environment at Kings Park Surgery to show your genuine interest in the role.
