Care Navigator

We have an opportunity for an enthusiastic and proactive Care Navigator to join our team on a full‑time basis for 40 hours per week Monday 9:30‑17:30 to Friday.

The Care Navigator is the first point of contact for patients, providing a professional, compassionate, and effective reception and navigation service. The post holder supports patients to access the right care at the right time by sign‑posting, coordinating care, and facilitating the smooth running of the practice.

We are a friendly, supportive, well‑established team based in Wood Green and serve a population of around 11,700 patients. Our clinical team includes 5 GPs, 3 nurses and 1 HCA. With an active PCN we have support from pharmacists, PAs, social prescribers and physiotherapists.

Main duties of the job

The main responsibilities of the role include:

• Understand patient needs using active listening and problem‑solving.
• Direct patients to the appropriate clinician or service.
• Promote self‑care and community services.

Reception & Administrative Duties

• Manage appointments and telephone / online enquiries.
• Process prescriptions, results and messages.
• Maintain accurate clinical records.
• Support clinic flow and reception duties.
• Conduct recalls for different patient groups.

Care Coordination

• Assist with referrals, follow‑ups and complex patient needs.
• Work with GPs, nurses, pharmacists, social prescribers and PCN teams.

Communication & Customer Service

• Provide a professional service.
• Manage challenging conversations calmly.
• Uphold confidentiality.

About us

The Hurley Group is an NHS organisation that runs a number of GP practices, walk‑in and urgent care centres across London. We have been providing patient‑centred care since 1969, working within some of the UK’s most deprived communities.

Job responsibilities

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service / patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the public, being sensitive and empathetic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person Specification

Qualifications

• Experience of working in a GP practice.
• EMIS trained (training can be provided).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.