At a Glance
- Tasks: Assist customers with queries and ensure a top-notch experience.
- Company: Join Hurak, a leading EdTech company transforming compliance training.
- Benefits: Full-time role with competitive pay and growth opportunities.
- Other info: Work in a dynamic environment with a focus on customer satisfaction.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Bachelor's degree or relevant experience; freshers welcome!
The predicted salary is between 25000 - 30000 £ per year.
About Company
Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand.
Position Details
- Timing: 12:30 PM to 09:30 PM PKT
- Job Type: Full time
- Location: Dha Phase 6 Lahore
Responsibilities
- Handle queries, requests and complaints from customers tactfully.
- Manage class, exam bookings, certifications and other operational tasks.
- Follow standard processes and procedures when providing solutions.
- Provide customer service at every interaction, ensuring end-to-end resolution and complete ownership of the customer in every transaction.
- Achieve superior customer engagement and significant improvement in customer experience.
- Overcome objections and handle customer pushback.
Qualifications
- Bachelor's degree or relevant work experience.
- Proficiency in English skills, both writing and verbal.
- 1 or 1+ years of experience; fresher’s can also apply.
- Excellent spoken and written English is a must.
Customer Support Representative employer: Hurak Technologies
Hurak is an exceptional employer that fosters a dynamic and supportive work culture, where employees are encouraged to grow and develop their skills in the thriving EdTech sector. With a commitment to superior customer engagement and a focus on employee well-being, we offer comprehensive training and career advancement opportunities, making our Lahore location an ideal place for those seeking meaningful and rewarding employment.
