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- Tasks: Resolve customer complaints in a timely manner and provide high-quality service.
- Company: Join Huntswood, a valued player in the financial services sector.
- Benefits: Competitive daily rate, flexible hybrid work, and career development opportunities.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Make a real difference by helping customers and enhancing your skills.
- Qualifications: 12 months of complaint handling experience and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Huntswood is looking banking complaint handlers to join one of our existing clients for an initial six-month period. As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.
Starts: 10th November 2025Location: Birmingham/Hybrid (Mainly WFH but office attendance required when asked)Rate: £175 per dayHours: 40 hours per week, Monday to Friday, rotating shifts 08:00 to 18:00Umbrella only recruitment – This is only available to individuals working via an umbrella company, we can assist you with thisDuration: An initial six-month contract
Role requirements:
- A minimum of 12 months financial services complaint handling experience including writing bespoke final response letters
- Business Banking product experience is advantageous
- Knowledge of FCA and FOS regulations surrounding complaints
- Excellent communication and interpersonal skills with the ability to take and make calls to customers and internal stakeholders
- Experience of provide feedback and guidance when required about the complaints process
- Commitment to attend client's office in Bristol or Pendeford in the event F2F coaching is required
- Ability to work independently as well as being able to work as a team
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
Why Join Huntswood
Huntswood's people are its most valued asset, and we take their career development very seriously. Working with Huntswood means that over your career with us you'll experience a greater variety and flexibility compared to working with a single company.
Whether you are joining us in a contract position or as a permanent employee, Huntswood commits the same energy and effort into developing your career and skillset!
In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector and strengthens connections with leading energy and water companies in Utilities.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Senior Complaint Handler employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaint Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services sector. Let them know you're on the lookout for a Senior Complaint Handler role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of FCA and FOS regulations, and be ready to discuss your experience with business banking products. We want you to shine when it comes to showcasing your skills and how they align with the role.
✨Tip Number 3
Practice your communication skills! As a Senior Complaint Handler, you'll need to convey resolutions clearly and effectively. Try role-playing with a friend or family member to get comfortable with handling tough conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions!
We think you need these skills to ace Senior Complaint Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Complaint Handler role. Highlight your experience in financial services and complaint handling, and don’t forget to mention your knowledge of business banking products!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your excellent interpersonal skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively resolved complaints in the past.
Highlight Attention to Detail: As a complaint handler, attention to detail is key! Make sure to emphasise your ability to navigate databases and write bespoke final response letters. This will show us that you can handle the intricacies of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Huntswood
✨Know Your Stuff
Make sure you brush up on your knowledge of business banking products and the relevant FCA and FOS regulations. Being able to discuss these confidently will show that you’re not just familiar with the basics, but that you truly understand the intricacies of complaint handling.
✨Practice Your Communication Skills
Since this role involves a lot of communication, both written and verbal, it’s crucial to practice how you articulate your thoughts. Try role-playing common complaint scenarios with a friend or family member to refine your approach and ensure you can convey resolutions clearly and effectively.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific examples from your past experience where you successfully resolved complaints, and be ready to explain your thought process and the outcome.
✨Show Your Team Spirit
While the role requires independence, teamwork is also key. Be prepared to discuss how you’ve collaborated with others in previous roles, especially when providing feedback or guidance about the complaints process. Highlighting your ability to work well with colleagues will make you stand out.