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- Tasks: Engage with customers to negotiate payment plans and provide account guidance.
- Company: Huntswood is a leading UK contract recruiter, connecting talent with top client projects.
- Benefits: Work from home, competitive pay of £200 a day, and future contract opportunities.
- Why this job: Make a real impact by supporting customers in financial difficulty while developing your skills.
- Qualifications: Experience in secured lending collections and strong communication skills are essential.
- Other info: This role is for 4 months, starting on 15th September 2025.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Huntswood is seeking experienced Secured Lending Collection Advisers to join a team focused on Secured Lending Collections for a large bank. This role will primarily involve inbound and outbound telephony, supporting customers in financial difficulty, including those who may be vulnerable.
You will manage inbound and outbound calls to negotiate payment plans that balance customer needs with business goals, while providing clear guidance on account status and options. You will maintain accurate records, escalate complex cases when needed, and ensure all activity complies with policy and regulation.
Role overview:
Location: Working from home
Duration: 4 months
Rate: £200 a day – Umbrella only recruitment – This is only available to individuals working via an Umbrella company, we can assist you with this
Start Date: Monday 15th September 2025
Shift: 09:00 to 17:30, Monday to Friday
As a Collections Advisor you will have:
- Proven experience in secured lending collections telephony role within a banking or lending environment
- An understanding on secured lending products is essential
- Strong ability to engage with and support vulnerable customers
- Comfortable working in a fast-paced, compliance-driven setting
- Excellent communication and empathy skills
- Ability to use multiple systems and update where necessary
About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future.
Interested in this Secure Collections Advisor opportunity? Apply now.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Secured Lending Collection Advisers employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Secured Lending Collection Advisers
✨Tip Number 1
Familiarise yourself with the specific secured lending products offered by banks. Understanding these products will not only help you in conversations during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios where you support vulnerable customers can showcase your empathy and problem-solving abilities, which are crucial for this position.
✨Tip Number 3
Research Huntswood and their approach to collections. Knowing their values and how they operate can give you an edge in interviews, allowing you to align your answers with their company culture.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the tools you'll be using. This shows your interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Secured Lending Collection Advisers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in secured lending collections and telephony roles. Use specific examples that demonstrate your ability to support vulnerable customers and manage payment plans.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of secured lending products and your communication skills. Mention your experience in fast-paced, compliance-driven environments and how you can contribute to Huntswood's goals.
Highlight Relevant Skills: In your application, emphasise skills such as empathy, negotiation, and the ability to use multiple systems. These are crucial for the role and will help you stand out to the hiring team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is essential in a compliance-driven role.
How to prepare for a job interview at Huntswood
✨Showcase Your Experience
Make sure to highlight your previous experience in secured lending collections during the interview. Be prepared to discuss specific situations where you successfully managed customer accounts and negotiated payment plans.
✨Demonstrate Empathy
Since the role involves supporting vulnerable customers, it's crucial to demonstrate your empathy and understanding during the interview. Share examples of how you've effectively communicated with customers in difficult situations.
✨Familiarise Yourself with Compliance
Understanding compliance is key in this role. Brush up on relevant regulations and policies related to secured lending collections so you can confidently discuss how you ensure compliance in your work.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. Practising how you would handle calls with customers in financial difficulty can showcase your skills and approach to problem-solving.