At a Glance
- Tasks: Support customers in financial difficulty through inbound and outbound calls, negotiating payment plans.
- Company: Join Huntswood, a leading UK contract recruiter with a focus on skilled specialists.
- Benefits: Earn £200 a day, work from home, and gain valuable experience in secured lending.
- Other info: Dynamic role with potential for future contract opportunities.
- Why this job: Make a real difference by helping vulnerable customers while developing your career.
- Qualifications: Experience in secured lending collections and strong communication skills required.
Huntswood is seeking experienced Secured Lending Collection Advisers to join a team focused on Secured Lending Collections for a large bank. This role will primarily involve inbound and outbound telephony, supporting customers in financial difficulty, including those who may be vulnerable. You will manage inbound and outbound calls to negotiate payment plans that balance customer needs with business goals, while providing clear guidance on account status and options. You will maintain accurate records, escalate complex cases when needed, and ensure all activity complies with policy and regulation.
Role overview:
- Location: Working from home
- Duration: 4 months
- Rate: £200 a day - Umbrella only recruitment
- Start Date: Monday 15th September 2025
- Shift: 09:00 to 17:30, Monday to Friday
As a Collections Advisor you will have:
- Proven experience in secured lending collections telephony role within a banking or lending environment
- An understanding of secured lending products is essential
- Strong ability to engage with and support vulnerable customers
- Comfortable working in a fast-paced, compliance-driven setting
- Excellent communication and empathy skills
- Ability to use multiple systems and update where necessary
About us:
Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future.
Interested in this Secure Collections Advisor opportunity? Apply now.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Remote Secured Lending Collection Advisers employer: Huntswood
Huntswood is an excellent employer for those seeking meaningful work in the financial sector, particularly as a Remote Secured Lending Collection Adviser. With a strong focus on employee growth and a supportive work culture, we offer flexible remote working arrangements that allow you to balance your professional and personal life while making a positive impact on customers in financial difficulty. Join us to be part of a dynamic team where your skills are valued and you can develop your career in a compliance-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Secured Lending Collection Advisers
✨Tip Number 1
Make sure you know your stuff! Brush up on secured lending products and the ins and outs of collections. This will help you sound confident and knowledgeable during calls, which is key when negotiating payment plans.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with handling difficult conversations. Empathy is crucial, especially when dealing with vulnerable customers.
✨Tip Number 3
Stay organised! Keep track of your applications and follow up if you haven’t heard back. We recommend applying through our website for the best chance at landing that role with Huntswood.
✨Tip Number 4
Network like a pro! Connect with others in the industry on LinkedIn and join relevant groups. You never know who might have a lead on your next opportunity in secured lending collections!
We think you need these skills to ace Remote Secured Lending Collection Advisers
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in secured lending collections. We want to see how your skills match the role, so don’t be shy about showcasing your telephony experience and any relevant achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing genuine enthusiasm, so let us know what excites you about working with Huntswood and supporting customers in financial difficulty.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. We want to see examples of how you've engaged with customers, especially those who may be vulnerable.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it keeps everything nice and organised on our end!
How to prepare for a job interview at Huntswood
✨Know Your Stuff
Make sure you brush up on your knowledge of secured lending products and the collections process. Being able to discuss these topics confidently will show that you're not just familiar with the role, but that you genuinely understand the industry.
✨Empathy is Key
Since you'll be dealing with customers in financial difficulty, practice demonstrating empathy during your interview. Think of examples where you've successfully supported vulnerable customers in the past, and be ready to share those stories.
✨Communication Skills Matter
Prepare to showcase your communication skills. You might be asked to role-play a call scenario, so think about how you can clearly explain payment plans and options while maintaining a friendly tone. Remember, clarity and compassion go hand in hand!
✨Stay Compliant
Familiarise yourself with compliance regulations related to secured lending. Be prepared to discuss how you ensure compliance in your work, as this is crucial for the role. Showing that you take compliance seriously will set you apart from other candidates.
