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For Companies At a Glance
- Tasks: Support customers with their pension queries and provide tailored advice.
- Company: Huntswood is a leader in customer experience management, partnering with top brands.
- Benefits: Enjoy a 4-month contract, hybrid working, and opportunities for career growth.
- Why this job: Make a real impact by helping people secure their financial futures in a supportive environment.
- Qualifications: Experience in customer service, ideally in financial services, and strong communication skills required.
- Other info: Join a diverse team committed to inclusion and equal opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Huntswood is on the lookout for passionate and knowledgeable Customer Service Advisors to support a leading pension provider in Crawley. If you have experience in financial services and a solid understanding of pension products, this is your chance to shine.
As the first point of contact, you'll be the friendly, professional voice that guides customers through their pension queries - offering tailored support that leaves a lasting impression. You'll help people feel heard, valued, and confident in their financial future.
Start Date: Monday 21st July
Day Rate: £160 (via Husp Umbrella only - we can help you get set up)
Location: Crawley (3 weeks in-office, then hybrid: 2 days in-office/week)
Hours: Monday to Friday, rotating shifts between 8:30am - 6:00pm
What You'll Gain:
- A 4-month contract with the potential to open doors to future opportunities
- Experience working with a respected name in the pensions industry
- A supportive, compliance-focused environment where your skills are valued
- A stepping stone to long-term career growth with Huntswood and beyond
What We're Looking For:
- Experience in telephony-based customer service, ideally within financial services
- Pension product knowledge is a big plus
- A natural communicator with a passion for helping people
- Ability to spot and support vulnerable customers
- Comfortable working independently and as part of a team
- Strong attention to detail and confidence navigating multiple systems
- Proficiency in MS Office, especially Word
- A suitable home workspace and reliable broadband for hybrid working
About Huntswood: Now part of ResultsCX, Huntswood is a trusted leader in customer experience management. We partner with some of the world's most respected brands across financial services, utilities, and more - delivering meaningful results for clients, customers, and our people.
We're Committed To Inclusion: Huntswood is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are a Disability Confident employer - guaranteeing interviews for disabled candidates who meet the minimum criteria.
Ready to take the next step in your customer service career? Apply now and be part of something that truly matters.
Pensions Customer Service Advisor employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common pension products and terminology. This will not only boost your confidence during the interview but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will help you articulate your thoughts clearly and show that you can handle customer queries effectively.
✨Tip Number 3
Research Huntswood and their approach to customer service. Understanding their values and mission will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully assisted customers, especially in financial services. This will provide concrete evidence of your skills and suitability for the role.
We think you need these skills to ace Pensions Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pensions Customer Service Advisor. Familiarise yourself with pension products and the skills required for the role, such as telephony-based customer service experience.
Tailor Your CV: Highlight your relevant experience in financial services and customer service in your CV. Use specific examples that demonstrate your ability to communicate effectively and support customers, especially those who may be vulnerable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of pension products. Mention why you want to work for Huntswood and how your skills align with their values and mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at Huntswood
✨Know Your Pension Products
Make sure you brush up on your knowledge of pension products before the interview. Being able to discuss different types of pensions and their benefits will show that you're well-prepared and knowledgeable, which is crucial for a Customer Service Advisor role.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, you'll need to communicate effectively with customers. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to handle queries with empathy and professionalism.
✨Highlight Your Customer Service Experience
Be ready to share specific examples from your past roles where you've provided excellent customer service. Focus on situations where you resolved issues or helped vulnerable customers, as this aligns with what Huntswood is looking for in a candidate.
✨Prepare Questions for the Interviewer
Show your interest in the role by preparing thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm and helps you assess if the company is the right fit for you.
