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- Tasks: Make outbound calls to customers, ensuring they understand their next steps.
- Company: Huntswood is a leading credit card provider, soon joining ResultsCX for enhanced services.
- Benefits: Enjoy hybrid working with two days on-site and a competitive day rate of £155.
- Why this job: Join a vibrant team, develop your communication skills, and make a real impact in customer service.
- Qualifications: Experience in telephony roles, strong attention to detail, and good MS Office skills required.
- Other info: This is an entry-level position with a 6-month contract starting on 15th September.
The predicted salary is between 20000 - 27000 £ per year.
Huntswood Northampton, England, United Kingdom
6 days ago Be among the first 25 applicants
Huntswood is on the lookout for upbeat, proactive Customer Service Advisors to join our team at a leading credit card provider.
In this role, you\’ll be reaching out to customers to follow up on specific communication, making sure they\’ve received the information and are clear on what they need to do next.
What You\’ll Be Doing
- Making outbound calls using a dialler system to follow up on a customer mailing
- Checking that customers have received the mailing and helping them understand the next steps
- Supporting with any questions they might have and resolving questions where possible
- Keeping accurate records of all customer interactions
Start Date: Monday 15th September
Day Rate: £155 a day – Husp Umbrella only recruitment – This is only available to individuals working via an Umbrella company, we can assist you with this
Duration: 6 month contract
Location: Northampton – Hybrid working, with 2 days a week on site in Northampton (Thursday & Friday)
Skills Required
- Experience working in a telephony-based role making outbound calls
- Adaptability to respond to customers diverse needs
- Ability to work within time-sensitive guidelines
- Exceptional attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
- Strong numeracy and written communication skills
In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.
To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details.
Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
\”It\’s not just about what we do, but the way we do it. And it\’s our values that make us special.\”
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Outbound Customer Service Advisor employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Huntswood's values and mission. Understanding their approach to customer service will help you align your responses during any interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice your telephony skills by making mock outbound calls with friends or family. This will help you become more comfortable with the process and improve your ability to handle diverse customer needs effectively.
✨Tip Number 3
Brush up on your MS Office skills, particularly MS Word. Being proficient in these tools will not only help you in the role but also demonstrate your commitment to being well-prepared for the job.
✨Tip Number 4
Research common questions asked in customer service roles, especially those related to handling difficult customers or time-sensitive situations. This will prepare you for potential interview scenarios and show your proactive approach.
We think you need these skills to ace Outbound Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telephony-based roles and customer service. Emphasise any previous outbound calling experience and your ability to adapt to diverse customer needs.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as attention to detail and strong communication skills.
Showcase Relevant Skills: When filling out your application, ensure you showcase your MS Office skills, particularly in MS Word, and your ability to navigate databases. Provide examples of how you've used these skills in past roles.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Huntswood
✨Show Your Communication Skills
As an Outbound Customer Service Advisor, your ability to communicate clearly is crucial. During the interview, demonstrate your verbal communication skills by speaking confidently and articulately. Practice common customer service scenarios to showcase how you would handle calls effectively.
✨Highlight Relevant Experience
Make sure to discuss any previous experience in telephony-based roles or customer service. Be prepared to share specific examples of how you've successfully resolved customer queries or adapted to different customer needs in the past.
✨Demonstrate Attention to Detail
Since the role requires keeping accurate records of customer interactions, emphasise your attention to detail. You could mention any tools or methods you use to ensure accuracy in your work, which will show that you understand the importance of this skill in the role.
✨Prepare Questions for the Interviewer
At the end of the interview, be ready to ask insightful questions about the company culture, team dynamics, or the specifics of the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.