Huntswood is seeking an experienced Operations Manager to drive effective delivery of complex customer complaints. You will lead teams, manage performance against KPIs, and collaborate with senior stakeholders to meet client demands.
Role focuses on change management, BAU operations, and continuous improvement within a UK financial services context. Strong Excel and people-management skills are essential.
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Operations Manager — Customer Care & Team Leadership employer: Huntswood
Huntswood is an exceptional employer that prioritises the growth and well-being of its employees, offering comprehensive training and a supportive work culture in the heart of Glasgow. With a focus on delivering luxury-standard customer experiences, team members enjoy a range of benefits including performance-based bonuses, health cash plans, and opportunities for career progression within a globally recognised organisation. Join us to be part of a dynamic team where your contributions are valued and rewarded, all while working in a vibrant city centre location.
