At a Glance
- Tasks: Lead a dynamic team to enhance customer service and operational efficiency.
- Company: Join a forward-thinking financial services company in Glasgow.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Be part of an inclusive culture that values teamwork and innovation.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in financial services and strong people management skills required.
The predicted salary is between 45000 - 55000 £ per year.
The Operations Manager will be responsible for driving effective operational delivery across complex customer complaint and remediation activity, ensuring alignment to both internal objectives and UK client requirements. The role requires strong leadership, operational oversight, and experience within financial services, particularly across complaints handling, remediation programmes, or customer-facing sales environments.
Key Responsibilities
- Manage and drive performance against Team Leader KPIs and service delivery targets
- Clearly articulate business objectives and support Team Leaders in developing and executing operational plans
- Ensure effective daily briefings (‘huddles’) are conducted
- Manage leave and absence to maintain service levels in line with agreed SLAs
- Handle disciplinary and HR matters in accordance with UK employment legislation and company policy
- Foster a high-performance, inclusive culture with strong employee engagement and motivation
- Embed reward and recognition practices as part of operational cadence
- Design and oversee structured incentive schemes aligned to business outcomes
- Promote cross-functional collaboration and teamwork
- Ensure policies, procedures, and compliance requirements are consistently adhered to
- Identify and resolve performance or morale challenges proactively
Operations Manager employer: Huntswood
As an Operations Manager in Glasgow, you will join a dynamic team that prioritises employee engagement and professional growth within the financial services sector. Our inclusive work culture fosters collaboration and innovation, while our commitment to structured incentive schemes and recognition practices ensures that your contributions are valued and rewarded. With a focus on operational excellence and a supportive environment, we provide the ideal setting for you to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in operations management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer complaints and remediation. This will help you showcase how your experience aligns with their needs.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven performance and fostered a high-performance culture. Use the STAR method to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your interest in joining our team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in financial services, especially in complaints handling and team management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Share specific examples of how you've driven performance and fostered a high-performance culture in previous roles.
Showcase Leadership Skills:Since this role involves strong leadership, don’t forget to highlight your experience in managing teams and driving operational success. We love seeing how you've motivated others and tackled challenges head-on!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Huntswood
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of an Operations Manager, especially in the context of customer complaints and remediation. Brush up on your knowledge of financial services and be ready to discuss how you've handled similar challenges in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing teams and driving performance. Think about times when you've successfully motivated a team or resolved conflicts, as these stories will resonate well with interviewers.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to discuss how you can contribute to fostering a high-performance, inclusive environment. Mention any previous experiences where you’ve promoted teamwork and collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing disciplinary issues or ensuring compliance with policies. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain service levels.
