At a Glance
- Tasks: Lead client delivery teams and drive operational excellence across high-profile campaigns.
- Company: Join Huntswood, a leader in the Financial Services sector with a dynamic culture.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a senior leadership team with excellent career advancement opportunities.
- Why this job: Shape the future of client delivery while making a real impact in a leading company.
- Qualifications: Extensive experience in BPO operations, particularly in regulated financial environments.
The predicted salary is between 80000 - 100000 £ per year.
We have an exciting opportunity within Huntswood’s Leadership Team for our UK operations. We are hiring at both Operations Director and Associate Operations Director level, offering flexibility depending on experience and scope. This role can be based in Glasgow or across the UK (hybrid working).
We are looking for a highly experienced BPO Operations Leader to drive operational excellence across multiple high-profile client campaigns. Experience within Financial Services (Banking and/or Insurance) is highly advantageous, particularly within regulated environments. If you are a commercially driven, client-focused leader with a passion for delivery excellence, we want to hear from you.
The Role
Reporting to the Managing Director, you will be a key member of Huntswood’s Senior Leadership Team, responsible for shaping and delivering our UK client delivery strategy. You will lead large-scale delivery teams, ensuring the successful execution of complex client solutions while achieving both revenue growth and cost efficiency targets. This role combines operational leadership, commercial ownership, and senior client engagement.
Key Responsibilities
- Lead the delivery of client solutions aligned to Huntswood’s strategic objectives
- Develop and maintain senior (C-suite) client relationships, identifying opportunities for growth
- Own and deliver commercial performance across your portfolio (revenue and cost)
- Build, lead, and develop a high-performing Client Delivery function
- Act as a brand ambassador for Huntswood within the UK market
- Set and maintain standards across risk, governance, cost control, and resource utilisation
- Partner with business development and technology teams to design and deliver client solutions
- Contribute to new business opportunities, propositions, and bids
- Drive engagement, manage attrition, and optimise workforce performance
- Proactively manage service delivery risk to protect quality and reputation
- Support solution selling and deal closure activity where required
Key Performance Indicators
- Delivery of commercial targets (revenue and margin)
- Achievement of client SLAs and operational outcomes
- Effective resource utilisation (absence, attrition, adherence)
- Delivery of high quality assurance standards
- Strong stakeholder engagement and collaboration
- Enhancement of Huntswood’s market reputation and client presence
- Delivery of people development, performance, and succession plans
Operations Director employer: Huntswood
Huntswood is an exceptional employer that prioritises operational excellence and employee development within a dynamic and supportive work culture. With the flexibility of hybrid working from Glasgow or across the UK, we offer our Operations Directors the opportunity to lead high-profile client campaigns while enjoying a collaborative environment that fosters growth and innovation. Our commitment to delivering excellence in the Financial Services sector, combined with a focus on commercial performance and client engagement, makes Huntswood a rewarding place for passionate leaders to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at Huntswood or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their operations and challenges, so you can showcase how your experience aligns with their needs. We want to see you shine!
✨Tip Number 3
Don’t just wait for job postings; be proactive! If you think you’d be a great fit for Huntswood, reach out directly through our website. Show us your enthusiasm and why you’re the perfect match for the role.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you on the interviewer’s radar. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Director role. Highlight your experience in BPO operations and any relevant achievements in financial services. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for operational excellence and client-focused leadership. Tell us why you’re the perfect fit for Huntswood and how you can drive our success.
Showcase Your Leadership Skills:In your application, emphasise your experience in leading large-scale delivery teams. We’re looking for someone who can inspire and develop high-performing teams, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Huntswood
✨Know Your Numbers
As an Operations Director, you'll need to demonstrate your understanding of commercial performance. Brush up on key metrics related to revenue growth and cost efficiency. Be ready to discuss how you've driven these in past roles.
✨Showcase Client Engagement Skills
This role involves maintaining senior client relationships, so prepare examples of how you've successfully built and nurtured these connections. Highlight any specific strategies you used to identify growth opportunities with clients.
✨Demonstrate Leadership Experience
You'll be leading large-scale delivery teams, so come prepared with stories that showcase your leadership style. Discuss how you've developed high-performing teams and managed workforce performance effectively.
✨Understand the Regulatory Landscape
Given the focus on Financial Services, it's crucial to show your knowledge of regulated environments. Familiarise yourself with relevant regulations and be ready to discuss how you've navigated compliance challenges in previous roles.
