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- Tasks: Support customers in French, German, or Italian with financial products and processes.
- Company: Join Huntswood, a dynamic company focused on making a positive difference.
- Benefits: Competitive day rate, hybrid working model, and professional growth opportunities.
- Why this job: Elevate your customer service career while using your language skills to make an impact.
- Qualifications: Fluent in English and one of the target languages; customer service experience required.
- Other info: Initial training on-site, then flexible working from home options.
The predicted salary is between 33600 - 33600 £ per year.
Ready to elevate your customer service career and use your language skills in this specialist financial services role? Huntswood is keen to hear from experienced customer service experts who are fluent in French, German, or Italian to ensure customers feel confident, informed, and fully understand their business banking products.
What You'll Be Doing:
- As a senior member of our customer experience team, you'll support high-profile customers in French, German, or Italian as they move to new financial product and payment processes.
- You'll train customers step-by-step, translating complex changes into clear actions they can follow with confidence.
- Support will be delivered across phone, chat, and email, providing a consistent, high-quality experience throughout.
Where You'll Work:
- Initially you'll be based on-site at a major client location in North West England.
- Following initial training (4 weeks full-time in the office), you'll move to a hybrid working model.
Day Rate: £280 (This is only available to individuals working via Husp Umbrella company, we can assist you with this)
Location: North West England (Training full time in office then moving to hybrid/Working from home schedule)
Hours: Monday to Friday, shifts between 9am to 5:30pm
Contract: Initial 6 month contract
What We're Looking For:
- Experience providing expert customer guidance within financial services
- Fluent in English & French or German or Italian (C2 Level)
- Proven ability to translate complex processes or regulatory information into clear, understandable explanations for customers
- Strong communication skills across multiple channels, including phone, live chat, and email, with the ability to adapt tone and approach to each customer
- Confidence handling more senior, escalated, or sensitive customer interactions with professionalism
- Experience in a training or learning environment would be beneficial
About Huntswood:
Huntswood, a ResultsCX Company, is an organisation born of the desire to make a positive difference and key to that are people in the organisation. Huntswood offers the chance to build your experience in a professional, fast‑paced environment working with major organisations, along with long‑term opportunities to collaborate on future projects that will help you grow your skills and develop your career.
So, if you want to join this growing team of excellent associates and make a positive difference apply now!
It's not just about what we do, but the way we do it. And it's our values that make us special.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Customer Experience Specialist (French or German or Italian) in Nottingham employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist (French or German or Italian) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Experience Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your language skills and customer service experience make you the perfect fit for the role. Keep it concise and engaging!
✨Tip Number 3
Show off your skills! If you get an interview, think about how you can demonstrate your ability to translate complex information into clear actions. Maybe prepare a mini training session or example scenarios to showcase your expertise.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of all the amazing candidates like you, and we love seeing your enthusiasm for joining our team at Huntswood.
We think you need these skills to ace Customer Experience Specialist (French or German or Italian) in Nottingham
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in French, German, or Italian, make sure to highlight your language proficiency right at the start. Use examples of how you've used these skills in customer service to really stand out!
Keep It Clear and Concise: When you're writing your application, remember to keep things straightforward. We want to see how you can translate complex information into easy-to-understand language, just like you'll be doing in the role!
Tailor Your Experience: Make sure to connect your past experiences directly to the job description. If you've worked in financial services or have experience training customers, shout about it! We love seeing relevant experience that matches what we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Huntswood
✨Brush Up on Your Language Skills
Since this role requires fluency in French, German, or Italian, make sure you’re comfortable using these languages in a professional context. Practice common customer service scenarios and technical vocabulary related to financial services to ensure you can communicate clearly and confidently.
✨Know the Company and Its Values
Research Huntswood and understand their mission and values. Be prepared to discuss how your personal values align with theirs. This shows that you’re not just interested in the job, but also in being part of their culture and making a positive difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated customer interactions. Think of specific examples from your past experience where you successfully guided customers through complex processes, and be ready to explain your thought process.
✨Practice Your Communication Skills
Since you'll be communicating across various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family, focusing on adapting your tone and approach based on the medium—whether it’s phone, chat, or email.