At a Glance
- Tasks: Lead and optimise client delivery strategies across high-profile campaigns.
- Company: Join Huntswood, a leader in operational excellence within the financial services sector.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic leadership team with a focus on innovation and excellence.
- Why this job: Make a real impact by driving operational success and building strong client relationships.
- Qualifications: Proven BPO leadership experience, particularly in regulated financial environments.
The predicted salary is between 80000 - 100000 £ per year.
We have an exciting opportunity within Huntswood’s Leadership Team for our UK operations. We are hiring at both Operations Director and Associate Operations Director level, offering flexibility depending on experience and scope. This role can be based in Glasgow or across the UK (hybrid working).
We are looking for a highly experienced BPO Operations Leader to drive operational excellence across multiple high-profile client campaigns. Experience within Financial Services (Banking and/or Insurance) is highly advantageous, particularly within regulated environments.
If you are a commercially driven, client-focused leader with a passion for delivery excellence, we want to hear from you.
The Role
Reporting to the Managing Director, you will be a key member of Huntswood’s Senior Leadership Team, responsible for shaping and delivering our UK client delivery strategy. You will lead large-scale delivery teams, ensuring the successful execution of complex client solutions while achieving both revenue growth and cost efficiency targets. This role combines operational leadership, commercial ownership, and senior client engagement.
Key Responsibilities
- Lead the delivery of client solutions aligned to Huntswood’s strategic objectives
- Develop and maintain senior (C-suite) client relationships, identifying opportunities for growth
- Own and deliver commercial performance across your portfolio (revenue and cost)
- Build, lead, and develop a high-performing Client Delivery function
- Act as a brand ambassador for Huntswood within the UK market
- Set and maintain standards across risk, governance, cost control, and resource utilisation
- Partner with business development and technology teams to design and deliver client solutions
- Contribute to new business opportunities, propositions, and bids
- Drive engagement, manage attrition, and optimise workforce performance
- Proactively manage service delivery risk to protect quality and reputation
- Support solution selling and deal closure activity where required
Key Performance Indicators
- Delivery of commercial targets (revenue and margin)
- Achievement of client SLAs and operational outcomes
- Effective resource utilisation (absence, attrition, adherence)
- Delivery of high quality assurance standards
- Strong stakeholder engagement and collaboration
- Enhancement of Huntswood’s market reputation and client presence
- Delivery of people development, performance, and succession plans
Skills & Experience
- Proven track record in BPO / outsourcing operations leadership
- Strong commercial acumen, including P&L ownership
- Experience operating within regulated environments
- Financial Services experience (Banking and/or Insurance) is highly advantageous
- Ability to influence and engage at Executive/C-suite level
- Excellent communication skills with the ability to simplify complexity
- Experience designing and delivering operational propositions
- Strong leadership capability with experience building high-performing teams
- Solid understanding of contact centres, complaints, and client delivery models
- Experience translating client requirements into scalable operational solutions
Operations Director in Milton employer: Huntswood
Huntswood is an exceptional employer that prioritises operational excellence and employee development within a dynamic and supportive work culture. With the flexibility of hybrid working from Glasgow or anywhere across the UK, we offer our Operations Directors the opportunity to lead high-profile client campaigns while enjoying a balanced work-life environment. Our commitment to professional growth, coupled with a focus on delivering outstanding client solutions in the Financial Services sector, makes Huntswood a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Huntswood or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client delivery strategy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've built high-performing teams and driven operational excellence. This is your chance to shine and demonstrate your fit for the Operations Director role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Huntswood.
We think you need these skills to ace Operations Director in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Director role. Highlight your experience in BPO operations and any relevant achievements in financial services. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share your passion for operational excellence and client delivery. Don’t forget to mention your experience with senior client relationships and commercial performance!
Showcase Leadership Skills:We’re keen on seeing your leadership capabilities. Use examples from your past roles where you’ve built high-performing teams or driven successful client solutions. This will help us understand your approach to leading large-scale delivery teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Huntswood
✨Know Your Numbers
As an Operations Director, you'll need to demonstrate your commercial acumen. Brush up on your P&L knowledge and be ready to discuss how you've driven revenue growth and cost efficiency in previous roles. Prepare specific examples that highlight your impact on financial performance.
✨Master the Client Relationship Game
Since this role involves maintaining senior client relationships, think about how you can showcase your experience in engaging with C-suite executives. Have a few stories ready that illustrate how you've identified growth opportunities and built strong partnerships with clients.
✨Showcase Your Leadership Style
You'll be leading large-scale delivery teams, so it's crucial to convey your leadership capabilities. Prepare to discuss your approach to building high-performing teams and how you've managed workforce performance in the past. Highlight any strategies you've used to drive engagement and reduce attrition.
✨Understand the Regulatory Landscape
Given the importance of operating within regulated environments, make sure you're familiar with the key regulations in Financial Services, particularly in Banking and Insurance. Be prepared to discuss how you've navigated compliance challenges and maintained quality assurance standards in your previous roles.
