Are you an experienced Team Leader with a strong background in motor finance complaints? Ready to take on a new challenge in a dynamic, fast paced environment where you can lead, motivate, and make a real impact? Join Huntswood as we continue to grow our project with one of the UK's top credit providers and play a key leadership role at the heart of this high profile operation.
Location: Hybrid - City of London or Chatham- 3 days a week in office
Start Date: End of September 2026
Day Rate: £350 per day (via Husp Umbrella - we'll support you through the process)
Hours: Monday to Friday, 9am to 5:30pm
Contract Duration: 3 months with view to extend
What You'll Be Doing:
In this role, you will lead a team of Complaint Handlers to meet quality and productivity targets through effective QA, coaching, and performance management. You will act as an escalation point for complex cases, produce accurate MI, and support onboarding and training. Working closely with stakeholders and the client, you will drive continuous improvement while ensuring full regulatory compliance.
Skills required
- Proven experience leading high performing complaints teams within a motor finance environment
- Good understanding of FCA regulated environments
- Strong attention to detail and clear communication skills
- Able to coach and support team development
- Well organised and proactive
- Positive and motivating leadership style
- Able to work calmly under pressure
Why Join Huntswood
At the heart of everything we do is our people - our greatest asset. We're growing and looking for passionate, talented individuals to join us.
With a variety of exciting roles available, there's a place for you on our team. Whether you're just starting out or looking to take the next step in your career, we'd love to hear from you.
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Complaints Team Leader in London employer: Huntswood
Huntswood is an exceptional employer that prioritises the growth and well-being of its employees, offering comprehensive training and a supportive work culture in the heart of Glasgow. With a focus on delivering luxury-standard customer experiences, team members enjoy a range of benefits including performance-based bonuses, health cash plans, and opportunities for career progression within a globally recognised organisation. Join us to be part of a dynamic team where your contributions are valued and rewarded, all while working in a vibrant city centre location.
