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- Tasks: Investigate and resolve customer complaints in retail banking, making a real impact.
- Company: Join Huntswood, a leader in financial services with a focus on customer experience.
- Benefits: Competitive daily rate, flexible working hours, and opportunities for professional growth.
- Why this job: Gain valuable experience in a dynamic environment while helping customers resolve their issues.
- Qualifications: Experience in complaint handling and strong communication skills required.
- Other info: Work from home with a supportive team and excellent career development opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Huntswood is looking for experienced Financial Services Complaint Handlers to join a well-established project with a leading name in retail banking. If you have a background in complaint resolution, hands-on experience in retail banking and you're available to start in May, we would like to hear from you.
Starts: Throughout May 2026
Location: Working from Home
Rate: £157 per day
Hours: Shifts between 8:00am and 7:00pm, Monday to Friday
Duration: An initial contract to December 2026
As a Complaint Handler, you'll play a key role in delivering exceptional service by investigating and resolving complaints across a variety of products including Savings, Credit Cards, Overdrafts and more. This is a customer-facing role that blends phone and email communication, giving you the opportunity to make a real impact with every interaction.
Role requirements:
- Proven experience handling financial services complaints throughout the entire lifecycle, from initial intake to final resolution
- Suitable work space at home with strong broadband connection
- Excellent communication and interpersonal skills
- Ability to work independently as well as being able to work as a team
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
Why Join Huntswood?
- Gaining exposure to a leading banking organisation
- Enhancing your experience in a dynamic, professional environment
- Building a long-term working relationship, opening doors to future opportunities
- Becoming part of a team that values integrity, excellence, and people development
If you're motivated, professional, and ready to contribute meaningfully to a major financial services project, we'd love to hear from you.
For your safety during the recruitment process, Huntswood will only ask for your contact details via email initially - never personal or sensitive information.
Retail Banking Complaint Handler in Leeds employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Banking Complaint Handler in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a role. Sometimes, a friendly nudge can lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Research common complaint handling scenarios in retail banking and think about how you'd tackle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with complaint resolution and your ability to communicate effectively. Make sure they see how you can make a real impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace Retail Banking Complaint Handler in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling financial services complaints. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've resolved complaints in the past and why you're excited about joining Huntswood. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent written skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Huntswood
✨Know Your Complaints Inside Out
Make sure you brush up on common complaints in retail banking, especially around savings, credit cards, and overdrafts. Being able to discuss specific examples of how you've resolved similar issues will show that you know your stuff and can handle the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. You might want to do some mock interviews with friends or family to get comfortable with explaining complex issues in simple terms.
✨Demonstrate Attention to Detail
Prepare to highlight instances where your attention to detail made a difference in resolving complaints. Whether it’s catching a mistake in a report or ensuring all customer information is accurate, showing that you can spot the little things will set you apart.
✨Familiarise Yourself with MS Office
Since good MS Office skills are a must, make sure you're comfortable using Word and any other relevant software. You could even create a few documents or reports to showcase your proficiency during the interview.