At a Glance
- Tasks: Support customers with empathy, turning challenges into positive solutions through calls.
- Company: Join Huntswood, part of ResultsCX, a leader in customer experience management.
- Benefits: Earn £140 a day, work from home, and enjoy flexible shifts.
- Other info: Long-term contract until October 2028 with great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in financial services and excellent communication skills are essential.
The predicted salary is between 28000 - 35000 £ per year.
We're looking for passionate Customer Service Advisors to join one of our trusted, long-standing clients on a rewarding long-term contract. If you have experience in financial services, love building strong customer relationships, and are eager for a fresh challenge, we'd love to hear from you!
In this role, you'll be the reassuring voice for customers, handling both inbound and outbound calls with empathy and professionalism. Your goal? Turn difficult conversations into positive outcomes by finding smart, practical solutions that support both the customer and the bank. Every interaction is an opportunity to make someone's day better and help them navigate financial challenges with confidence.
Start Date: Monday 29th June 2026
Day Rate: £140 a day - Husp only recruitment - This is only available to individuals working via the Husp Umbrella company, we can assist you with this
Shift pattern: Shifts are between 8am and 8pm on a rotational basis, requiring 1 in 3 Saturdays.
- Monday to Friday opening hours are between 8am to 8pm
- Saturday opening hours are between 9am and 5pm
- Currently on a 3-week rotation pattern with a requirement to work 1 Saturday in every 3
- When required to work Saturday the non-working day for that week will be either a Tuesday or Wednesday
- During the week there will be 2 or 3 starts between 8am - 9am, 1 or 2 starts between 9.30am and 11am and 1 late start at noon
- Shift patterns are given with a 4 week notice window
Duration: An initial contract to the end of October 2028
Location: Working from home
Skills required:
- Experience working in a dialler-based telephony role in the financial services industry - this is essential
- Collections experience is desirable but not essential
- Excellent communication skills
- Exceptional attention to detail
- The ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
- Strong numeracy skills
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
"It's not just about what we do, but the way we do it. And it's our values that make us special."
Collections Agent in Leeds employer: Huntswood
At Huntswood, a ResultsCX company, we pride ourselves on fostering a supportive and inclusive work culture that empowers our employees to thrive. As a Collections Agent, you'll enjoy the flexibility of working from home while engaging in meaningful customer interactions that make a real difference. With opportunities for professional growth and a commitment to employee well-being, we are dedicated to helping you succeed in your career within the dynamic financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Huntswood and ResultsCX. Understanding their values and services will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky conversations and demonstrate your problem-solving skills.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, focus on how you can turn difficult situations into positive outcomes. Share specific examples from your past experiences that highlight your empathy and professionalism.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you'll have access to all the latest opportunities and updates, plus it shows your enthusiasm for the role!
We think you need these skills to ace Collections Agent in Leeds
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about building strong relationships with customers and helping them navigate their financial challenges.
Tailor Your Experience:Make sure to highlight any relevant experience you have in financial services or collections. We love seeing how your background aligns with the role, so don’t be shy about showcasing your skills and achievements!
Be Professional Yet Approachable:Remember, as a Collections Agent, you'll be the reassuring voice for customers. Your application should reflect that balance of professionalism and empathy. Use a friendly tone while keeping it polished and clear.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Huntswood
✨Know Your Stuff
Before the interview, brush up on your knowledge of financial services and collections. Familiarise yourself with common customer scenarios and how to handle them. This will show that you're not just passionate but also well-prepared.
✨Showcase Your Empathy
As a Collections Agent, empathy is key. Prepare examples from your past experiences where you turned a difficult conversation into a positive outcome. This will demonstrate your ability to connect with customers and resolve issues effectively.
✨Master the Tech
Since you'll be navigating in-house databases and using MS Office, make sure you're comfortable with these tools. If you can, practice using similar software before the interview. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your genuine interest and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
