At a Glance
- Tasks: Support high-profile customers through financial changes with expert guidance and clear communication.
- Company: Join Huntswood, a leading financial brand focused on integrity and excellence.
- Benefits: Competitive day rate, flexible work-from-home options, and professional growth opportunities.
- Other info: Dynamic team culture with potential for long-term career development.
- Why this job: Make a positive impact while building valuable experience in a fast-paced environment.
- Qualifications: Experience in customer service within financial services and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Ready to elevate your customer service career? Join Huntswood and become the go-to expert supporting high-profile customers through a pivotal period of change, helping them feel confident, informed, and fully equipped to move forward.
As a Specialist member of the customer experience team, you will provide expert guidance to clients navigating changes to their financial products and payment services. Leveraging your training experience, you will break down complex processes into clear, accessible explanations, ensuring customers fully understand. Through professional engagement across phone, chat, and email, you will deliver a high-quality service experience that reassures, supports, and empowers customers throughout every interaction.
You'll join the client's newly refurbished, campus-style headquarters in Knutsford, designed to foster collaboration and high performance. Following an initial 3 week in office training period, you'll then transition to 1 office day a month. Please note the client site is only accessible by car.
- Start Date: 29th June 2026
- Day Rate: £192 (This is only available to individuals working via Husp Umbrella company, we can assist you with this)
- Location: Knutsford, Cheshire (Training full time in office then moving to working from home, with 1 day a month in office)
- Hours: 35 hours per week, Monday to Friday, shifts between 8am-7pm
- Contract: Initial contract till end of December 2026 with potential for future opportunities
Why Join Huntswood?
- Work with a leading financial brand on a high-profile project
- Gain valuable experience in a professional, fast-paced environment
- Build a long-term relationship with Huntswood and unlock future roles
- Be part of a company that values people, integrity, and excellence
What We're Looking For:
- Experience providing expert customer guidance within financial services, ideally involving complex product or payment-related queries
- Experience working in a training or coaching role within financial services
- Proven ability to translate complex processes or regulatory information into clear, understandable explanations for customers
- Confidence handling more senior, escalated, or sensitive customer interactions with professionalism
- Strong communication skills across multiple channels, including phone, live chat, and email, with the ability to adapt tone and approach to each customer
- Background in commercial banking is a plus
- Detail-oriented and tech-savvy (MS Office, internal systems)
About Huntswood: Huntswood, a ResultsCX Company, is an organisation born of the desire to make a positive difference and key to that are people in the organisation. Huntswood offers the chance to build your experience in a professional, fast-paced environment working with major organisations, along with long-term opportunities to collaborate on future projects that will help you grow your skills and develop your career.
So, if you want to join this growing team of excellent associates and make a positive difference apply now!
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Hybrid Banking CX Specialist — Change Support in Knutsford employer: Huntswood
Huntswood is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment in Knutsford's modern headquarters. With a strong focus on collaboration and professional development, you will have the opportunity to enhance your customer service skills while working on high-profile projects within the financial sector. Join a company that values integrity and excellence, and unlock your potential with long-term career opportunities in a supportive and empowering culture.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Banking CX Specialist — Change Support in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities at Huntswood or similar companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer experience roles, especially in financial services. Practise your responses, focusing on how you can break down complex processes for customers—just like you'll need to do as a Hybrid Banking CX Specialist.
✨Tip Number 3
Show off your communication skills! Whether it's through phone, chat, or email, make sure you demonstrate your ability to adapt your tone and approach. This is key for the role, so think about examples from your past experiences that highlight this.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let's get you on board!
We think you need these skills to ace Hybrid Banking CX Specialist — Change Support in Knutsford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hybrid Banking CX Specialist role. Highlight your experience in customer service, especially in financial services, and how you've helped clients navigate complex processes.
Showcase Your Communication Skills:Since you'll be engaging with customers through various channels, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you can break down complex information for customers.
Highlight Relevant Experience:Don’t forget to mention any previous roles where you provided expert guidance or training in financial services. This will show us that you have the right background to support our high-profile customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Huntswood!
How to prepare for a job interview at Huntswood
✨Know Your Stuff
Make sure you brush up on your knowledge of financial products and payment services. Understand the common queries customers might have and be ready to explain complex processes in simple terms. This will show that you're not just familiar with the role but also genuinely interested in helping customers.
✨Practice Makes Perfect
Rehearse your responses to common interview questions, especially those related to customer service scenarios. Think about how you would handle escalated or sensitive interactions. Practising with a friend or in front of a mirror can help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Since you'll be engaging with customers through various channels, demonstrate your communication skills during the interview. Use clear and concise language, and adapt your tone based on the context of the conversation. This will highlight your ability to connect with customers effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
