At a Glance
- Tasks: Support high-profile customers through changes in financial products and services.
- Company: Join Huntswood, a leading financial brand with a focus on people and integrity.
- Benefits: Competitive day rate, remote work flexibility, and potential for future opportunities.
- Other info: Dynamic team culture with excellent career growth potential.
- Why this job: Make a positive impact while gaining valuable experience in a fast-paced environment.
- Qualifications: Experience in customer guidance within financial services and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Ready to elevate your customer service career? Join Huntswood and become the go-to expert supporting high-profile customers through a pivotal period of change, helping them feel confident, informed, and fully equipped to move forward.
As a Specialist member of the customer experience team, you will provide expert guidance to clients navigating changes to their financial products and payment services. Leveraging your training experience, you will break down complex processes into clear, accessible explanations, ensuring customers fully understand.
Through professional engagement across phone, chat, and email, you will deliver a high-quality service experience that reassures, supports, and empowers customers throughout every interaction.
You'll join the client's newly refurbished, campus-style headquarters in Knutsford, designed to foster collaboration and high performance. Following an initial 3 week in office training period, you'll then transition to 1 office day a month. Please note the client site is only accessible by car.
- Start Date: 29th June 2026
- Day Rate: £192 (This is only available to individuals working via Husp Umbrella company, we can assist you with this)
- Location: Knutsford, Cheshire (Training full time in office then moving to working from home, with 1 day a month in office)
- Hours: 35 hours per week, Monday to Friday, shifts between 8am-7pm
- Contract: Initial contract till end of December 2026 with potential for future opportunities
Why Join Huntswood?
- Work with a leading financial brand on a high-profile project
- Gain valuable experience in a professional, fast-paced environment
- Build a long-term relationship with Huntswood and unlock future roles
- Be part of a company that values people, integrity, and excellence
What We're Looking For:
- Experience providing expert customer guidance within financial services, ideally involving complex product or payment-related queries
- Experience working in a training or coaching role within financial services
- Proven ability to translate complex processes or regulatory information into clear, understandable explanations for customers
- Confidence handling more senior, escalated, or sensitive customer interactions with professionalism
- Strong communication skills across multiple channels, including phone, live chat, and email, with the ability to adapt tone and approach to each customer
- Background in commercial banking is a plus
- Detail-oriented and tech-savvy (MS Office, internal systems)
About Huntswood: Huntswood, a ResultsCX Company, is an organisation born of the desire to make a positive difference and key to that are people in the organisation. Huntswood offers the chance to build your experience in a professional, fast-paced environment working with major organisations, along with long-term opportunities to collaborate on future projects that will help you grow your skills and develop your career.
So, if you want to join this growing team of excellent associates and make a positive difference apply now!
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Customer Experience Specialist - Commercial Banking in Knutsford employer: Huntswood
Huntswood is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment in Knutsford's modern headquarters. With a strong focus on collaboration and professional development, you will have the opportunity to enhance your skills while working on high-profile projects within the financial sector. Join a company that values integrity and excellence, and enjoy the flexibility of a hybrid working model after your initial training period.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - Commercial Banking in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Experience Specialist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and financial products. We recommend role-playing with a friend or using online resources to get comfortable explaining complex processes in simple terms.
✨Tip Number 3
Showcase your communication skills! Whether it’s through phone, chat, or email, make sure you’re ready to demonstrate how you can adapt your tone and approach to different customers. This is key for a role like this, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Huntswood. Plus, we’re always looking for passionate individuals who want to make a difference in customer experience.
We think you need these skills to ace Customer Experience Specialist - Commercial Banking in Knutsford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your experience in financial services and how you've helped customers navigate complex processes. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since you'll be engaging with customers through various channels, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and maybe even share examples of how you've effectively communicated complex information in the past.
Highlight Relevant Experience:Don't forget to mention any previous roles where you've provided expert guidance or training in financial services. We love seeing candidates who have a background in commercial banking or have dealt with payment-related queries, so make that stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our fantastic team at Huntswood!
How to prepare for a job interview at Huntswood
✨Know Your Customer Experience Stuff
Make sure you brush up on your knowledge of customer experience in financial services. Be ready to discuss how you've helped customers navigate complex products or payment issues in the past. Use specific examples to show how you can break down complicated processes into simple, clear explanations.
✨Practice Your Communication Skills
Since you'll be engaging with customers through various channels, practice adapting your tone and approach for each one. Try role-playing different scenarios with a friend or family member to get comfortable with handling sensitive interactions professionally.
✨Show Off Your Tech Savvy
Familiarise yourself with MS Office and any internal systems you might encounter. If you have experience with specific tools used in commercial banking, mention them during the interview. Being tech-savvy will give you an edge in delivering high-quality service.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture at Huntswood. This shows your genuine interest and helps you assess if it's the right fit for you. Ask about their approach to customer service and how they support their team members in delivering excellence.
