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- Tasks: Support commercial clients with financial products and payment services, ensuring excellent customer experiences.
- Company: Join Huntswood, a leader in enhancing customer experience for major financial brands.
- Benefits: Competitive day rate, flexible work-from-home options, and professional development opportunities.
- Other info: Work in a dynamic environment with potential for future career growth.
- Why this job: Make a real impact in banking while building valuable relationships and skills.
- Qualifications: Experience in customer service within banking and strong communication skills required.
The predicted salary is between 31560 - 31560 £ per year.
Huntswood is working with a leading financial institution to enhance their commercial banking customer experience and we're looking for knowledgeable and confident customer service agents for this great opportunity. In this role, you'll be supporting commercial clients as they navigate updates to financial products and payment services. This is a chance to bring your banking experience to a role where service excellence, accuracy, and relationship-building matter. You'll support customers on the phone offering clear guidance, solving tricky questions, and making sure every client has a smooth, professional experience.
Where You'll Work
You'll join the client's newly refurbished, campus-style headquarters in Knutsford, designed to foster collaboration and high performance. Following an initial 3 week in office training period, you'll then transition to work from home (1 day a month in office required) giving you the best of both worlds. Please note the client site is only accessible by car.
Contract Highlights
- Start Date: 1st June 2026
- Day Rate: £152 (via Husp Umbrella - support available)
- Hours: 35 per week, Monday-Friday, shifts between 8am-7pm
- Contract Length: Until December 2026
Who We're Looking For
- A strong background in customer service within financial services or banking
- Experience supporting commercial or business banking clients would be highly advantageous
- Confident communication skills and a consultative approach
- Ability to drive to client's site
- Comfort working towards targets and KPIs within a regulated environment
- Excellent attention to detail and the ability to navigate multiple systems
Why Join Huntswood?
Huntswood, part of ResultsCX, is known for partnering with major financial brands on impactful operational and customer experience projects. Joining us means:
- Gaining exposure to a leading commercial banking organisation
- Enhancing your experience in a dynamic, professional environment
- Building a long-term working relationship, opening doors to future opportunities
- Becoming part of a team that values integrity, excellence, and people development
It's not just about what we do, but the way we do it. And it's our values that make us special.
Ready to Bring Your Banking Expertise to a New Challenge?
If you're motivated, professional, and ready to contribute meaningfully to a major financial services project, we'd love to hear from you. Apply today. For your safety during the recruitment process, Huntswood will only ask for your contact details via email initially - never personal or sensitive information.
Commercial Banking Customer Service Agent in Knutsford employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Banking Customer Service Agent in Knutsford
✨Tip Number 1
Get to know the company inside out! Research Huntswood and their values, especially how they approach customer service in banking. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting commercial clients over the phone, it’s crucial to sound confident and clear. Role-play tricky customer scenarios with a friend to sharpen your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can bring their banking expertise to enhance our customer experience.
We think you need these skills to ace Commercial Banking Customer Service Agent in Knutsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in banking. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll be providing to our clients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Huntswood
✨Know Your Banking Basics
Brush up on your knowledge of commercial banking products and services. Be ready to discuss how these can impact customer experiences, as this will show your understanding of the role and its importance.
✨Practice Your Communication Skills
Since you'll be supporting clients over the phone, practice clear and confident communication. Role-play tricky customer scenarios with a friend to refine your consultative approach and ensure you can handle questions smoothly.
✨Demonstrate Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. This could be in resolving customer issues or ensuring compliance with regulations—both are crucial in a banking environment.
✨Showcase Your Relationship-Building Skills
Think of instances where you've successfully built relationships with clients. Highlight how you maintained those connections and how it led to positive outcomes, as relationship-building is key in this role.