At a Glance
- Tasks: Deliver luxury-standard customer service via phone, email, and webchat.
- Company: Join a prestigious luxury brand in Glasgow with a focus on exceptional experiences.
- Benefits: Competitive salary, performance bonuses, health cash plan, and discounts from top brands.
- Other info: Comprehensive training, career growth opportunities, and a supportive team environment.
- Why this job: Be a brand ambassador and make a real impact in the luxury market.
- Qualifications: Experience in customer service or retail, strong communication skills, and problem-solving abilities.
The predicted salary is between 13.45 - 13.45 £ per hour.
An exciting opportunity has arisen for a Customer Service Specialist to join a prestigious luxury brand based in Glasgow. We're looking for a brand ambassador who combines exceptional communication skills, commercial awareness, and a passion for delivering a seamless, luxury-standard customer experience.
Salary: £26,227 basic salary, with the opportunity to earn up to £30,727 OTE through a performance-based bonus scheme.
Hourly Rate: £13.45ph
Performance Bonus: Up to £375 per month based on performance
Working hours: 37.5 hours per week, 5 days per week.
Shift Pattern: Hybrid Working from our Glasgow Office
Weekdays: Rotating shifts between 08:00 - 18:30
Weekends: Shifts: 09:00 - 15.00
Where: Glasgow City Centre Location - Up to 3 weeks office-based then when you have been signed off from training and are deemed competent, there is the option to work on a Hybrid basis.
Attendance: No holiday will be permitted during the training period.
- Deliver a luxury-standard customer experience across phone, email, and webchat, ensuring every interaction reflects the values and standards of the brand.
- Manage a diverse range of enquiries from consumers, distributors, charities, sponsorship partners, and luxury brand stakeholders with professionalism, warmth, and confidence.
- Respond to customer enquiries, requests, and complaints in a timely, empathetic, and solution-focused manner.
- Provide accurate and detailed information on products, services, experiences, policies, and procedures.
- Identify opportunities to promote and upsell products, services, and experiences based on customer needs, delivering recommendations in an authentic and engaging way.
- Accurately document customer interactions, transactions, feedback, and complaints within CRM and internal systems, producing reports where required.
- Navigate multiple systems simultaneously while maintaining exceptional attention to detail and service quality.
- Act as a passionate brand ambassador, confidently representing the client and adapting your communication style to meet the needs of a diverse customer base.
Requirements:
- Previous experience in customer service, hospitality, retail, sales, or a luxury brand environment.
- Confident building rapport and delivering exceptional customer experiences.
- Ability to identify customer needs and promote products, services, and experiences naturally.
- Strong problem-solving skills with a calm and professional approach to complaints and complex enquiries.
- Experience using CRM systems and managing customer records accurately.
- Self-motivated, adaptable, and committed to continuous learning and development.
- Passionate about representing a premium brand and delivering a luxury-standard service.
Benefits:
- Comprehensive training with experienced trainers
- Life assurance – 1x basic salary coverage
- Health Cash Plan – claim back everyday healthcare costs
- ‘Perks at Work’ – discounts from Apple, M&S, Expedia, and more
- Colleague Recognition Scheme – become a Huntswood Hero!
- Access to an online Well-being Centre
- Free fruit, tea, coffee & hot chocolate on site
- Discounted premium city centre parking
- Refer a Friend Scheme – earn £1,000 per referral
- Mentorship program to support career growth
As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences and we invest heavily in developing our teams to do just that. Whether you join us on a fixed‑term contract or as a permanent employee, you’ll gain variety, career progression, and the support you need to reach your goals. Huntswood is now part of ResultsCX, a global leader in Customer Experience Management, giving you even more opportunities to grow in a fast‑moving, forward‑thinking organisation. We welcome applications from all backgrounds and are proud to be a Disability Confident employer.
Specialist Services Administrator in Glasgow employer: Huntswood
Huntswood is an exceptional employer that prioritises the growth and well-being of its employees, offering comprehensive training and a supportive work culture in the heart of Glasgow. With a focus on delivering luxury-standard customer experiences, team members enjoy a range of benefits including performance-based bonuses, health cash plans, and opportunities for career progression within a globally recognised organisation. Join us to be part of a dynamic team where your contributions are valued and rewarded, all while working in a vibrant city centre location.
