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- Tasks: Lead a dynamic team in fraud management, ensuring top-notch customer satisfaction.
- Company: Join Huntswood, a forward-thinking BPO with a focus on team development.
- Benefits: Enjoy comprehensive training, health perks, and fun office culture with pizza on payday!
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Experience in managing financial services teams and strong communication skills required.
- Other info: Inclusive workplace with mentorship opportunities and a commitment to employee well-being.
The predicted salary is between 30000 - 40000 £ per year.
At Huntswood, our people are at the heart of everything we do. As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences and invest heavily in developing our teams.
We currently have an exciting opportunity for a Customer Service Team Leader within our fast-paced Banking campaign working from our Glasgow City Centre Office. As a Customer Service Team Leader, you will provide guidance, support, and motivation to the team to reach effective customer satisfaction.
Start Date: Monday 11th May 2026
Location: Glasgow City Centre Office
Job Type: Full-time, Permanent
Hours: 37.5 hours per week, Monday - Sunday on a rotation between 8am - 8pm.
Role Requirements:
- Minimum of 12-18 months experience managing a Financial Services/Banking team within a contact centre or fraud operations environment.
- A proven track record in delivering against objectives related to quality, risk controls, and regulatory requirements.
- Strong ability to manage workflow, prioritise investigations, and ensure the team meets fraud handling SLAs and case resolution deadlines.
- Skilled in analysing trends, team performance data, and risk indicators to drive process improvements and reduce losses.
- Proven ability to build effective working relationships with internal stakeholders to support a seamless end-to-end fraud management process.
- Comfortable working in a high-pressure, fast-paced environment with the ability to adapt quickly to evolving fraud patterns, regulatory changes, and operational priorities.
- Strong communication skills, with the ability to inspire, influence, and engage a team ensuring consistent delivery of high-quality investigative outcomes.
- Commitment to maintaining a culture of compliance, accuracy, risk awareness, and customer protection across the team.
Key Responsibilities:
- Creating a sense of urgency within the team by building an energetic and engaging culture.
- Understanding and buying into the overall aims and objectives of the company and providing clear communications to your team.
- Ability to interpret data, spot trends, and put in place action plans to remedy shortfalls.
- Developing team members in line with their personal development plans and performance reviews.
- Ensuring full adherence to regulatory requirements.
- Learning, retaining knowledge, and coaching staff on detailed knowledge.
- Presenting new processes to staff ensuring all advisors are fully trained.
Your Benefits & Perks:
- Comprehensive Training with experienced Trainers.
- Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances.
- Health Cash Plan - helping you claim back the cost of everyday healthcare.
- ‘Perks at work’ staff discounts - access to our intranet with exclusive discounts from leading retailers.
- Colleague Recognition Scheme – Become a Huntswood Hero!
- Regular colleague engagement activities where you could earn additional incentives.
- Access to an online Well-being centre that has a variety of tools to nurture your overall health.
- Free Fruit, Tea, Coffee & Hot Chocolate on site.
- Payday pizza! Enjoy some pizza on us every Wednesday before each payday when working on site.
- Discounted Premium City Centre Parking.
- Refer a friend scheme (earn £1000 for each person you refer).
- Mentorship program to grow and develop within the company.
Huntswood, a ResultsCX company, is an equal opportunity employer. We welcome applications from all backgrounds and are proud to be a Disability Confident employer. We guarantee an interview for all disabled applicants who meet the minimum criteria.
For your safety, please note: Huntswood will only request contact details via email when first reaching out — we will never ask for additional personal information at that stage.
Fraud Team Leader in Glasgow employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Team Leader in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Huntswood or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for a Customer Service Team Leader role. Think about how your experience managing teams and handling fraud operations aligns with what Huntswood is looking for.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive improvements in your previous roles. This will demonstrate your ability to spot trends and manage workflow effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Huntswood team.
We think you need these skills to ace Fraud Team Leader in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fraud Team Leader role. Highlight your experience in managing teams within financial services and any specific achievements that align with the job description.
Showcase Your Skills: Don’t forget to emphasise your strong communication skills and ability to analyse data. We want to see how you’ve inspired and engaged your team in previous roles, so share those examples!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details and can process your application smoothly!
How to prepare for a job interview at Huntswood
✨Know Your Stuff
Before the interview, make sure you understand Huntswood's mission and values. Familiarise yourself with their approach to customer service and fraud management. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on how you’ve driven performance and improved customer satisfaction.
✨Data is Key
Since the role involves analysing trends and performance data, be ready to discuss your experience with data interpretation. Bring specific examples of how you've used data to make decisions or improve processes in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of scenarios where you had to adapt quickly to changes or resolve conflicts within your team, and be ready to share those stories.