At a Glance
- Tasks: Support investment banking customers with products and services, ensuring a smooth experience.
- Company: Join Huntswood, a partner of leading financial brands, in a dynamic environment.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Initial training in Glasgow office, then flexible hybrid schedule.
- Why this job: Make a real impact in customer service while building valuable relationships.
- Qualifications: Experience in customer service, preferably in banking, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Huntswood is working with a leading financial institution to enhance their investment banking customer experience and we're looking for knowledgeable & confident customer service agents for this great opportunity. In this role, you'll be supporting investment banking customers with their products and services. This is a chance to bring your banking experience to a role where service excellence, accuracy, and relationship‑building matter. You'll support customers on the phone offering clear guidance, solving tricky questions, and making sure every client has a smooth, professional experience.
Where You'll Work
You'll join the client's City Centre Glasgow office designed to foster collaboration and high performance. Following an initial 6 week in office training period, you'll then transition to a hybrid schedule, on 2 days in office and 3 days at home, giving you the best of both worlds.
Contract Highlights
- Start Date: End of June 2026
- Day Rate: £155 (via Husp Umbrella - support available to set this up)
- Hours: 35 per week, Monday-Friday, rotational shifts between 7:30am-7pm
- Contract Length: 6 months
Who We're Looking For
We're seeking professionals who bring:
- A strong background in customer service within financial services or banking
- Experience supporting investment banking clients would be highly advantageous
- Ability to work at home and in office
- Confident communication skills
- Comfort working towards targets and KPIs within a regulated environment
- Excellent attention to detail and the ability to navigate multiple systems
Why Join Huntswood?
Huntswood, part of ResultsCX, is known for partnering with major financial brands on impactful operational and customer experience projects. Joining us means:
- Gaining exposure to a leading banking organisation
- Enhancing your experience in a dynamic, professional environment
- Building a long‑term working relationship, opening doors to future opportunities
- Becoming part of a team that values integrity, excellence, and people development
Banking Customer Service Advisor in Glasgow employer: Huntswood
Huntswood offers an exceptional working environment for Banking Customer Service Advisors, located in the vibrant City Centre of Glasgow. With a strong emphasis on professional development and a hybrid work model, employees enjoy the flexibility of working from home while still benefiting from collaborative in-office training. The company is dedicated to fostering a culture of integrity and excellence, providing opportunities to enhance your skills within a leading financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Customer Service Advisor in Glasgow
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Huntswood.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Huntswood might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Banking Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Huntswood will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Huntswood. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Huntswood confidence in your short-term commitment to the role.
How to prepare for a job interview at Huntswood
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Huntswood.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Huntswood that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
