Financial Services Complaint Handlers

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Huntswood is on the lookout for experienced Financial Services Complaint Handlers to join an exciting new project with a leading name in retail banking. If you have a background in complaint resolution, hands-on experience in retail banking and you\’re available to start in July or August, this could be the perfect opportunity for you to take the next step in your career.

As a Complaint Handler, you\’ll play a key role in delivering exceptional service by investigating and resolving everyday banking complaints across a variety of products including Savings, Credit Cards, ISAs, and more. This is a customer-facing role that blends phone and email communication, giving you the opportunity to make a real impact with every interaction.

Start Date:Start dates in July and August 2025

Day Rate: £150 a day – Umbrella only recruitment – This is only available to individuals working via an Umbrella company, we can assist you with this

Location:Work from home

Working hours: Rotational shifts between 8:00 AM and 8:00 PM, Monday to Friday. Saturday shifts (9:00 AM to 4:00 PM) may be required, with a weekday off in lieu

What Huntswood Can Offer

• An initial 3-month contract with extensions likely
• A chance to gain experience in a professional and challenging environment, working for well-known organisations
• The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future

What Huntswood Is Looking For

• Proven experience handling financial services complaints throughout the entire lifecycle, from initial intake to final resolution
• Suitable work space at home with strong broadband connection
• Excellent communication and interpersonal skills
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

About Huntswood: Huntswood, now part of ResultsCX, is a trusted name in customer experience management. Together, we support some of the world\’s most respected brands across financial services, utilities, and more. We\’re committed to creating a positive impact for our clients, their customers, and our people.

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Equal OpportunitiesHuntswood, a Results-CX company, is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of race, religion, gender, sexual orientation, age, disability, or veteran status.

Disability ConfidentAs a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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