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- Tasks: Be the friendly voice helping customers with pension queries and providing top-notch service.
- Company: Huntswood, part of ResultsCX, excels in customer experience management for leading brands.
- Benefits: Enjoy a competitive day rate, hybrid working options, and valuable experience in a professional setting.
- Why this job: Join a supportive team, make a real impact, and open doors for future opportunities.
- Qualifications: Experience in telephony customer service and knowledge of pension products is a plus.
- Other info: Initial 4-month contract with training in Crawley, followed by flexible remote work.
The predicted salary is between 28800 - 43200 £ per year.
Huntswood is looking for Customer Service Advisors, with knowledge of pension products to support a leading pension provider based in Crawley. You'll be the friendly voice and helpful hand behind every great customer experience. You'll be the first point of contact - answering calls to provide personalised support that truly makes a difference and ensure our customers feel valued and understood.
If you're passionate about delivering top-notch service, hitting performance targets, and being part of a supportive, compliance-driven team, we'd love to hear from you!
Start Date: Monday 14th July
Day Rate: £160 a day - Husp Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this
Location: Crawley - First 3 weeks in Crawley Office then hybrid 2 days in office thereafter
Working hours: Monday to Friday, Rotational shifts between 8:30 am to 6pm
What Huntswood Can Offer:
- An initial 4 month contract
- A chance to gain experience in a professional and challenging environment, working for well-known organisations
- The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future
What Huntswood Is Looking For:
- Experience working in a telephony based customer service role within the financial services sector
- Knowledge of pension products would be beneficial
- Excellent customer service skills and ability to identify vulnerable customers
- Commitment to work at client's office in Crawley for 3 weeks training and then two days a week thereafter
- Suitable work space at home with strong broadband connection for working from home days
- Ability to work independently as well as being able to work as a team
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
About Huntswood: Huntswood, now part of ResultsCX, is a trusted name in customer experience management. Together, we support some of the world's most respected brands across financial services, utilities, and more. We're committed to creating a positive impact for our clients, their customers, and our people.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Equal Opportunities Statement: Huntswood, A Results-CX company, is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Disability Confident Commitment: As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.
Customer Service Advisor - Pension employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Pension
✨Tip Number 1
Familiarise yourself with pension products and the financial services sector. Understanding the basics of pensions will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging in mock calls or role-playing scenarios. This will prepare you for the telephony-based nature of the job and help you articulate your approach to handling customer queries effectively.
✨Tip Number 3
Research Huntswood and their values. Knowing about their commitment to customer experience management will allow you to align your answers during the interview with their mission, showing that you're a great fit for their team.
✨Tip Number 4
Ensure your home workspace is set up for remote work. Since the role involves hybrid working, having a reliable internet connection and a quiet environment will be crucial for your success in the position.
We think you need these skills to ace Customer Service Advisor - Pension
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor in the pension sector. Highlight your relevant experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to emphasise your customer service experience, particularly in telephony roles and any knowledge of pension products. Use specific examples that demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention your ability to identify vulnerable customers and your commitment to compliance, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Huntswood
✨Show Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples of how you've handled customer queries in the past. Highlight your ability to empathise with customers and resolve issues effectively.
✨Demonstrate Knowledge of Pension Products
Brush up on your knowledge of pension products before the interview. Being able to discuss these confidently will show that you're serious about the role and understand the industry, which can set you apart from other candidates.
✨Prepare for Common Interview Questions
Think about common questions related to customer service and financial services. Prepare answers that reflect your experience and skills, especially focusing on how you can contribute to a compliance-driven team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your interest in the role and the company. You might ask about the training process or how success is measured in the position.
