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- Tasks: Be the friendly first point of contact for customers via phone and email.
- Company: Join Huntswood, part of ResultsCX, a leader in Customer Experience Management.
- Benefits: Earn £140/day with support for your setup; work Monday to Friday, 9am-5:30pm.
- Why this job: Make a difference in customer service while working in a dynamic environment.
- Qualifications: Previous call centre or customer service experience; confident communicator and detail-oriented.
- Other info: Office-based role in Stoke-on-Trent; contract duration is 3 months.
The predicted salary is between 24000 - 36000 £ per year.
Are you a people person with a passion for problem-solving? Love the buzz of a fast-paced environment? Huntswood is looking for confident and enthusiastic Call Centre Representatives to support our client\’s growing team!
Location: Stoke-on-Trent (Office-based)Start Date: ASAPPay: £140/day (Umbrella only – don\’t worry, we\’ll help you get set up!)Contract: 3 monthsHours: Monday to Friday, 9am-5:30pm
What You\’ll Be Doing
- Be the friendly first point of contact for residential and commercial customers via phone and email
- Confirm new occupiers to keep utility billing records accurate and up to date
- Dive into data entry and cleansing tasks with precision
- Follow up with customers to ensure top-notch service and satisfaction
What We\’re Looking For:
- Previous experience in a call centre or customer service role
- Confident communicator on both inbound and outbound calls
- Quick and accurate with data entry
- Comfortable using multiple in-house systems
- Detail-oriented and a true team player
- Proficient in Microsoft Word and other MS Office tools
- Able to work full-time from our client\’s Stoke office
Why Join Huntswood?
In early 2024, Huntswood proudly became part of ResultsCX, a global leader in Customer Experience Management. Together, we\’re delivering exceptional service to top-tier brands across banking, finance, insurance, energy, and utilities. This is your chance to be part of something bigger!
Your Safety Matters:We\’ll only ask for your contact details via email during the initial stages – never for personal or financial information.
Ready to bring your energy and customer service skills to a role where you can truly make a difference? Apply now and let\’s get started! #J-18808-Ljbffr
Customer Service Advisor employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Huntswood and their client base. Understanding the industries they serve, such as banking and utilities, will help you tailor your conversations and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Brush up on your communication skills. Since the role involves being a confident communicator on calls, practice active listening and clear speaking to ensure you can handle both inbound and outbound calls effectively.
✨Tip Number 3
Get comfortable with data entry tasks. Since accuracy is key in this role, consider doing some practice exercises or using online tools to improve your typing speed and precision before your interview.
✨Tip Number 4
Showcase your teamwork skills. Be prepared to discuss examples of how you've worked collaboratively in previous roles, as being a true team player is essential for success in this position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are a good fit for Huntswood and how your skills align with their needs, particularly in handling customer inquiries.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office tools and your ability to work with multiple systems. Detail your data entry skills and any experience you have with maintaining accurate records.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor role.
How to prepare for a job interview at Huntswood
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, showcasing your friendly and approachable nature.
✨Demonstrate Problem-Solving Abilities
Huntswood values problem solvers. Think of specific situations where you resolved customer issues effectively. Highlight your thought process and the steps you took to ensure customer satisfaction.
✨Familiarise Yourself with Data Entry Tasks
Since the role involves data entry and cleansing, brush up on your skills beforehand. Be ready to discuss your experience with data management and any tools you've used, especially Microsoft Office.
✨Prepare for Role-Playing Scenarios
Interviews for customer service roles often include role-playing exercises. Practice responding to common customer queries or complaints, demonstrating your ability to think on your feet and maintain professionalism under pressure.
