At a Glance
- Tasks: Investigate and resolve vehicle quality complaints while ensuring compliance with FCA regulations.
- Company: Established provider of motor finance credit broking services.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on enhancing customer experiences.
- Why this job: Make a real difference in customer satisfaction and improve service standards.
- Qualifications: Experience in complaints handling within FCA regulated environments and knowledge of vehicle quality.
The predicted salary is between 30000 - 40000 £ per year.
Our client, an established provider of motor finance credit broking services, is seeking to hire a Vehicle Quality Complaints Handling professional. The Complaints Handler is responsible for the investigation and resolution of vehicle quality complaints, from initial investigation through to final response.
- Management of all escalated vehicle quality complaints in line with Financial Conduct Authority (FCA) regulatory requirements
- Liaison with appropriate dealers, lenders and engineers, to gather diagnostic and repair evidence
- Application of satisfactory quality assessment, to determine fair customer outcomes
- Maintenance of accurate complaint records
- Undertaking root-cause analysis to improve overall customer service standards
The successful applicant will demonstrate:
- Previous experience in complaints handling within an FCA regulated environment
- Working knowledge of vehicle quality or automotive technical disputes
- Good knowledge of DISP and FCA regulatory requirements
If you are interested in this position and demonstrate the required skills and experience, then please apply now.
We think you need these skills to ace Complaints Handler - Vehicle Quality
Complaints Handling
Investigation Skills
Resolution Skills
Knowledge of FCA Regulatory Requirements
Liaison Skills
Diagnostic Evidence Gathering
Quality Assessment
