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For Companies At a Glance
- Tasks: Resolve customer issues related to billing, missed appointments, and meter problems.
- Company: Join Huntswood, part of ResultsCX, a leader in Customer Experience Management.
- Benefits: Enjoy hybrid working after training, with a competitive day rate of £155.
- Why this job: Build relationships and gain valuable experience in a dynamic team environment.
- Qualifications: Experience in investigating complaints, strong communication skills, and proficiency in MS Office required.
- Other info: Full-time in-office training with flexible work options available afterward.
The predicted salary is between 30000 - 42000 £ per year.
Huntswood is recruiting experienced Complaint Handlers to join our dynamic utilities complaints team based in Glasgow. Use your expertise to resolve customer issues related to billing, missed appointments, and meter problems for a leading utilities company.
What We Offer:
- Contract Duration: till end of August 2025
- Start Date: 31st March and 14th April 2025
- Day Rate: 155 per day (Umbrella recruitment only – we can assist with this)
- Location: Glasgow City Centre (Full-time in office for training and sign-off, with hybrid working available after – 3 days a week in office)
Why Huntswood?
- Build enduring relationships and gain valuable experience for future campaigns
- Join a team that became part of the ResultsCX organization in February 2024, a leading provider of transformational Customer Experience Management services to global brands
What We’re Looking For:
- Experience in investigating customer complaints, ideally in the utilities sector
- Commitment to working at our Central Glasgow office
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and proficiency in navigating in-house databases
- Proficiency in MS Office, particularly MS Word
As a ResultsCX company, Huntswood is committed to equal opportunity and affirmative action. We consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Huntswood will only request contact details via email when initiating contact and will not ask for any other personal information.
Ready for this exciting role? Apply now and start your journey with Huntswood!
Complaint Handler employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler
✨Tip Number 1
Familiarize yourself with common customer complaints in the utilities sector. Understanding typical issues like billing discrepancies or missed appointments will help you demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your communication skills. Since you'll be resolving customer issues, showcasing your ability to communicate clearly and empathetically can set you apart from other candidates.
✨Tip Number 3
Highlight your experience with in-house databases and MS Office during your discussions. Being proficient in these tools is crucial for the role, so be ready to share specific examples of how you've used them effectively.
✨Tip Number 4
Show your commitment to teamwork and independent work. Prepare examples that illustrate how you've successfully collaborated with others while also being able to take initiative on your own.
We think you need these skills to ace Complaint Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaint Handler position at Huntswood. Understand the key responsibilities and required skills, especially those related to customer complaints in the utilities sector.
Tailor Your CV: Customize your CV to highlight relevant experience in handling customer complaints, particularly in the utilities industry. Emphasize your communication skills and any experience with in-house databases or MS Office.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to resolve issues effectively. Mention specific examples from your past experiences that demonstrate your problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Complaint Handler role.
How to prepare for a job interview at Huntswood
✨Showcase Your Complaint Handling Experience
Be prepared to discuss your previous experience in handling customer complaints, especially in the utilities sector. Highlight specific examples where you successfully resolved issues related to billing or service interruptions.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to explain how you would approach a difficult conversation with a frustrated customer.
✨Familiarize Yourself with MS Office
Proficiency in MS Office, particularly MS Word, is essential. Brush up on your skills and be ready to discuss how you have used these tools in previous roles to manage documentation and reports.
✨Emphasize Teamwork and Independence
This position requires both independent work and collaboration. Prepare examples that showcase your ability to work effectively in a team while also being self-sufficient in managing your tasks.
