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- Tasks: Support clients through phone, chat, and email in a dynamic banking environment.
- Company: Huntswood is a leading financial services company focused on making a positive difference.
- Benefits: Enjoy a competitive day rate, professional experience, and potential future opportunities.
- Why this job: Join a collaborative team in a beautiful Cheshire office and enhance your customer service skills.
- Qualifications: Experience in telephony-based customer service, preferably in financial services, with strong communication skills.
- Other info: Initial 6-month contract with flexible working after training; equal opportunity employer.
The predicted salary is between 28800 - 43200 £ per year.
Huntswood is looking for Customer Service Advisors with financial services experience to join an exciting project for the commercial section of a leading financial services company. If you have excellent communication skills, experience working to targets and a passion for providing an excellent customer service, then we have a great role for you.
Using telephone, chat and email you will be responsible for proactively supporting clients whose products or payment services are changing. Working in the client's largest campus in the beauty of the Cheshire countryside, this office has recently been refurbished and provides a collaborative working environment to help you achieve what you need to in your working day.
Start date: Monday 2nd June
Day Rate: £155 a day - Husp Umbrella only recruitment - This is only available to individuals working via Husp Umbrella company, we can assist you with this
Location: Knutsford - Full time in office for first 5-6 weeks for training, moving to 2 days in office per week
Working hours: Shifts between Monday to Friday between 8am and 7pm - 35 hours p/w
What Huntswood can offer:
- An initial 6 month contract
- A chance to gain experience in a professional and challenging environment, working for well-known organisations
- The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future
What Huntswood is looking for:
- Experience working in a telephony-based customer service role in financial services
- Experience working in commercial banking would be advantageous
- Excellent communication and interpersonal skills - the ability to communicate in a clear and concise fashion
- Able to work in a target-based environment
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!
In February 2024, Huntswood becomes part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.
To help you stay safe in your job search, Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Commercial Banking Customer Service Advisor employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Banking Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the commercial banking sector. Understanding the products and services offered will help you engage more effectively with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a telephony context. Role-playing customer interactions can help you become more comfortable and articulate when speaking with clients.
✨Tip Number 3
Highlight your experience with target-based environments. Be prepared to discuss specific examples of how you've met or exceeded targets in previous roles, as this is crucial for the position.
✨Tip Number 4
Research Huntswood and its values. Understanding their mission and culture will allow you to tailor your approach and show how you align with their goals during the interview process.
We think you need these skills to ace Commercial Banking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephony-based customer service roles, particularly in financial services. Emphasise any relevant achievements and skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a target-based environment. Mention specific examples from your past experiences that demonstrate your communication skills and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office, especially MS Word, and your ability to navigate databases. These skills are crucial for the role and should be prominently featured.
Follow Application Instructions: Ensure you follow all application instructions provided by Huntswood. This includes submitting your application through the correct channels and providing any requested information accurately.
How to prepare for a job interview at Huntswood
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare to demonstrate your ability to communicate clearly and concisely during the interview. Consider using examples from your past experiences where you successfully resolved customer issues.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in telephony-based customer service roles, especially within financial services. Be ready to discuss specific situations where you met targets or provided exceptional service.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. During the interview, mention instances where your attention to detail made a difference in your work. This could be anything from ensuring accurate data entry to catching errors before they became issues.
✨Familiarise Yourself with the Company
Research Huntswood and its recent developments, especially its partnership with ResultsCX. Understanding the company's mission and values will help you align your answers with what they are looking for in a candidate.
