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- Tasks: Handle inbound and outbound calls to assist customers in financial difficulty.
- Company: Join Huntswood, part of ResultsCX, a leader in customer experience management.
- Benefits: Enjoy flexible shifts, a supportive work environment, and opportunities for growth.
- Why this job: Make a real impact by helping customers while developing valuable skills in finance.
- Qualifications: Collections experience is essential; strong communication and numeracy skills required.
- Other info: Equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
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Huntswood Is Looking For Collections Agents, Ideally With Secured Collections Experience, To Join One Of Our Existing Clients For a Long-term Contract. You Will Be Supporting Our Client, Dealing With Outbound And Inbound Calls From Customers Who Are In Financial Difficulty And Coming Up With a Resolution That Works For The Customer And The Bank To Recoup Monies Owed.Shift Pattern
- Shifts are between 8am and 8pm on a rotational basis, requiring 1 in 3 Saturdays.
- Two \’late\’ shifts per week – a noon to 8pm and 11am to 7pm
- Two \’day\’ shifts per week starting at 8.30am / 9am or 9.30am / 10am
- If working a Saturday, the non-working day is Tuesday or Wednesday
Skills Required
- Collections experience is essential, ideally secured collections experience
- Exceptional attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
- Strong numeracy and written communication skills
In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.
To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details.
Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
\”It\’s not just about what we do, but the way we do it. And it\’s our values that make us special.\”
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Accounting/Auditing and Finance
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Collections Agents employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agents
✨Tip Number 1
Familiarise yourself with the collections process, especially secured collections. Understanding the nuances of this area will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 2
Practice your communication skills, particularly in handling difficult conversations. Role-playing scenarios can prepare you for the types of calls you'll be making and receiving in this role.
✨Tip Number 3
Research Huntswood and ResultsCX to understand their values and mission. Being able to align your answers with their company culture during interviews can significantly boost your chances.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and what the company looks for in a successful candidate.
We think you need these skills to ace Collections Agents
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous collections experience, especially secured collections. Use specific examples to demonstrate your skills in handling financial difficulties and resolving customer issues.
Showcase Communication Skills: Since the role involves dealing with inbound and outbound calls, highlight your written and verbal communication skills. Provide examples of how you've effectively communicated with customers in past roles.
Detail Your Technical Skills: Mention your proficiency in MS Office, particularly MS Word, and your ability to navigate databases. This is crucial for the role, so be specific about your experience with these tools.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Use keywords from the job posting to ensure your application aligns with what Huntswood is looking for in a candidate.
How to prepare for a job interview at Huntswood
✨Showcase Your Collections Experience
Make sure to highlight any previous experience you have in collections, especially secured collections. Be prepared to discuss specific situations where you successfully resolved customer issues and recouped funds.
✨Demonstrate Attention to Detail
Since the role requires exceptional attention to detail, be ready to provide examples of how you've maintained accuracy in your previous roles. This could include managing databases or handling sensitive financial information.
✨Familiarise Yourself with MS Office
Brush up on your MS Word skills, as well as other MS Office applications. You might be asked about your proficiency during the interview, so having a few examples of how you've used these tools effectively can set you apart.
✨Prepare for Customer Interaction Scenarios
Expect to discuss how you would handle various customer interactions, particularly with those in financial difficulty. Practising responses to common scenarios can help you feel more confident and articulate during the interview.
