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- Tasks: Support high-profile customers through changes in financial products and services.
- Company: Join Huntswood, a leading financial brand with a focus on people and integrity.
- Benefits: Competitive day rate, hybrid work model, and opportunities for career growth.
- Why this job: Make a positive impact while gaining valuable experience in a fast-paced environment.
- Qualifications: Experience in customer guidance within financial services and strong communication skills.
- Other info: Modern office in beautiful Cheshire, with potential for future roles.
The predicted salary is between 36000 - 60000 £ per year.
Ready to elevate your customer service career? Join Huntswood and become the go-to expert supporting high-profile customers through a pivotal period of change, helping them feel confident, informed, and fully equipped to move forward.
As a senior member of our customer experience team, you will provide expert guidance to clients navigating changes to their financial products and payment services. Leveraging your training experience, you will break down complex processes into clear, accessible explanations, ensuring customers fully understand. Through professional engagement across phone, chat, and email, you will deliver a high-quality service experience that reassures, supports, and empowers customers throughout every interaction.
You’ll be based at the client’s flagship campus in Knutsford, nestled in the beautiful Cheshire countryside. The newly refurbished office offers a modern, collaborative space designed to help you thrive. After initial training (4 weeks full-time in office) you’ll enjoy a WFH/Hybrid model.
Key Details:
- Start Date: Starts in March 2026
- Day Rate: £195 (This is only available to individuals working via Husp Umbrella company, we can assist you with this)
- Location: Knutsford, Cheshire (Training full time in office then moving to hybrid/Working from home schedule)
- Hours: 35 hours per week, Monday to Friday, shifts between 8am-7pm
- Contract: Initial contract till end of October 2026 with potential for future opportunities
Why Join Huntswood?
- Work with a leading financial brand on a high-profile project
- Gain valuable experience in a professional, fast-paced environment
- Build a long-term relationship with Huntswood and unlock future roles
- Be part of a company that values people, integrity, and excellence
What We’re Looking For:
- Experience providing expert customer guidance within financial services, ideally involving complex product or payment-related queries
- Proven ability to translate complex processes or regulatory information into clear, understandable explanations for customers
- Confidence handling more senior, escalated, or sensitive customer interactions with professionalism
- Experience in a training or learning environment would be beneficial
- Strong communication skills across multiple channels, including phone, live chat, and email, with the ability to adapt tone and approach to each customer
- Background in commercial banking is a plus
- Detail-oriented and tech-savvy (MS Office, internal systems)
Huntswood, a ResultsCX Company, is an organisation born of the desire to make a positive difference and key to that are people in the organisation. Huntswood offers the chance to build your experience in a professional, fast-paced environment working with major organisations, along with long-term opportunities to collaborate on future projects that will help you grow your skills and develop your career. So, if you want to join this growing team of excellent associates and make a positive difference apply now!
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Locations
Customer Experience Specialist - Financial Services in Cheshire, Knutsford employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - Financial Services in Cheshire, Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Experience Specialist role. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and financial products. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! Whether it’s through phone, chat, or email, make sure you demonstrate your ability to explain complex processes clearly. This is key for the role, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Experience Specialist - Financial Services in Cheshire, Knutsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your experience in financial services and how you've helped customers navigate complex processes. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since you'll be engaging with customers through various channels, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe even share an example of how you've effectively communicated complex information in the past.
Highlight Relevant Experience: Don't forget to mention any previous roles where you've provided expert guidance or training in financial services. We love seeing candidates who have a background in commercial banking or similar fields, so make sure to showcase that experience!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Huntswood
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of financial services and customer experience. Understand the common challenges customers face with financial products and think about how you would explain complex processes in simple terms.
✨Showcase Your Communication Skills
Since you'll be interacting with customers through various channels, practice articulating your thoughts clearly. Consider doing mock interviews or role-playing scenarios where you explain a complex topic to someone unfamiliar with it.
✨Demonstrate Empathy and Professionalism
During the interview, highlight your ability to handle sensitive customer interactions with care. Share examples from your past experiences where you reassured and empowered customers, showing that you can maintain professionalism even in challenging situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the customer experience team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
