At a Glance
- Tasks: Support investment banking customers with products and services, ensuring a smooth experience.
- Company: Join Huntswood, a leader in enhancing customer experiences for major financial brands.
- Benefits: Competitive day rate, hybrid work model, and professional development opportunities.
- Other info: Dynamic team environment with potential for future career growth.
- Why this job: Make a real impact in banking while building valuable relationships and skills.
- Qualifications: Experience in customer service, preferably within financial services or banking.
The predicted salary is between 8060 - 8700 £ per year.
Huntswood is working with a leading financial institution to enhance their investment banking customer experience and we're looking for knowledgeable and confident customer service agents for this great opportunity. In this role, you'll be supporting investment banking customers with their products and services. This is a chance to bring your banking experience to a role where service excellence, accuracy, and relationship-building matter. You'll support customers on the phone offering clear guidance, solving tricky questions, and making sure every client has a smooth, professional experience.
Where You'll Work
You'll join the client's City Centre Glasgow office, designed to foster collaboration and high performance. Following an initial 6 week in office training period, you'll then transition to a hybrid schedule, on 2 days in office and 3 days at home, giving you the best of both worlds.
Contract Highlights
- Start Date: Monday 12th October 2026
- Day Rate: £155 (via Husp Umbrella - support available to set this up)
- Hours: 35 per week, Monday-Friday, rotational shifts between 7:30am-7pm
- Contract Length: Initial contract to the end of 2026
Who We're Looking For
We're seeking professionals who bring:
- A strong background in customer service within financial services or banking
- Experience supporting investment banking clients would be highly advantageous
- Ability to work at home and in office
- Confident communication skills
- Comfort working towards targets and KPIs within a regulated environment
- Excellent attention to detail and the ability to navigate multiple systems
Why Join Huntswood?
Huntswood, part of ResultsCX, is known for partnering with major financial brands on impactful operational and customer experience projects. Joining us means:
- Gaining exposure to a leading banking organisation
- Enhancing your experience in a dynamic, professional environment
- Building a long-term working relationship, opening doors to future opportunities
- Becoming part of a team that values integrity, excellence, and people development
Ready to Bring Your Banking Expertise to a New Challenge? If you're motivated, professional, and ready to contribute meaningfully to a major financial services project, we'd love to hear from you. Apply today.
For your safety during the recruitment process, Huntswood will only ask for your contact details via email initially - never personal or sensitive information.
Banking Customer Service Advisor in Glasgow employer: Huntswood Careers
Huntswood is an exceptional employer that prioritises its people, offering a vibrant work culture where you can thrive in a dynamic environment. With opportunities for professional growth and development, particularly in the fast-paced motor finance sector, you'll be supported every step of the way. Enjoy the flexibility of a hybrid working model in the heart of London or Chatham, while making a meaningful impact as a leader in our complaints team.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Customer Service Advisor in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Huntswood Careers. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Banking Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Huntswood Careers.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Huntswood Careers's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Huntswood Careers
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Huntswood Careers.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Huntswood Careers will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Huntswood Careers employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
