Customer Delivery Manager

Overview

We are currently recruiting for a Customer Delivery Manager to work for a prestigious client based in Willand Cullompton, EX15.

This is a permanent role, and an excellent opportunity to join a well-established, expanding company.

Responsibilities

• Team Management: Lead and support a team of installers and warehouse staff to deliver great service to customers; Ensure that efficiency levels within the teams are maintained at a high standard; Hire the right people to build strong 2-person delivery teams; Be responsible for appraisals, performance management and development plans of CDC Shift Managers, and training and development of the CDC team overall; Deal with any team issues (e.g., absences or disciplinary matters) with support from the People team
• Customer Service: Ensure the customer experience is excellent, working closely with brand partners to meet their standards; Build strong relationships with partner retail teams to solve problems and improve performance; Keep customer satisfaction high through strong team performance and great NPS results; Be responsible for the management of delivery partners to ensure maximum efficiency and customer service requirements
• Administration: Be accountable for auditable compliance on vehicle and trailer maintenance, truck downloads, driver time directives – a great knowledge of transport will be a huge asset; Manage budgets and control costs as agreed within the company; Maintain high standards of health, safety, and cleanliness in the warehouse.

Required Skills/Qualifications

• Previous experience leading teams in delivery, logistics, or operations
• Excellent customer service skills and people management skills
• Strong operational management, planning, and scheduling abilities
• Able to leverage data to review performance and inform decisions
• Experience managing a fleet of vehicles and a solid understanding of Transport Law would be a distinct advantage
• Budget management experience

Hours

Monday-Friday

37.5 hours

Salary

£45,000 annual salary

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